Consumer Product Operations Specialist

Who We Are We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! Base Pay Range: $62,000 - $75,000 The Consumer Product Operations Specialist is a fully remote position reporting to the Consumer Product Operations Manager. As the primary onboarding guide for our dealership partners, you serve as the critical link between technical execution and client satisfaction. In this role, you will manage the end-to-end implementation of new e-commerce storefronts and legacy platform transitions. Acting as both a technical specialist and project consultant, you ensure dealership websites meet high standards while providing a white-glove experience for all stakeholders. Client Implementation & Onboarding Management

• Serve as the Primary Onboarding Guide: Act as the lead consultant for dealerships during the implementation phase, guiding them through the transition from legacy systems to our latest e-commerce suite.
• Stakeholder Relationship Management: Navigate and manage diverse personalities within individual dealerships and large dealership groups, ensuring alignment and maintaining professional momentum throughout the build process.
• Strategic Consulting: Provide expert advice and strategic guidance to dealerships and OEM partners, ensuring their operational approach aligns with long-term business goals.
• Cross-Functional Orchestration: Coordinate communication between internal technical teams, field sales representatives, and external dealership management to ensure project milestones are met.
• Strategic Communication: Translate complex technical requirements into actionable, "plain-English" instructions for non-technical dealership personnel.
• Strategic Consulting: Provide expert advice and strategic guidance to dealerships and OEM partners, ensuring their operational approach aligns with long-term business goals.

Technical Configuration & Launch

• Storefront Construction: Execute the end-to-end technical setup for e-commerce websites, including domain management, DNS configuration, and visual quality assurance.
• System Data Integration: Assist with and audit the technical "plumbing" of the platform by coordinating inventory file ingestion and configuring complex pricing logic to ensure data accuracy.
• Financial Workflow Validation: Manage the setup and testing of merchant accounts and payment processors (e.g., Stripe, Braintree) to ensure secure and seamless transaction flows.
• Third-Party Integrations: Configure and validate external software connections, such as service scheduling tools, to provide a unified consumer experience.

Operational Excellence & Maintenance

• Operational Oversight & Conflict Resolution: Serve as the primary authority for troubleshooting, identifying process gaps, and handling high-stakes complaints or grievances. Proactively mediate disputes to protect the partner relationship and business interests.
• Promotional Execution: Build and deploy consumer-facing promotions and pricing rules within the CMS, ensuring rigorous testing before public release.
• Pipeline Optimization: Manage a high volume of concurrent implementations, balancing competing priorities and strict "Go-Live" deadlines without sacrificing quality.

Position Qualifications

• 2+ years of relevant experience in client-facing technical project management, digital agency operations, or e-commerce onboarding.
• Bachelor’s degree preferred but not required. Relevant professional experience will be considered in lieu of a degree.
• Client relationships: Proven experience in stakeholder relationship management, including navigating diverse client personalities and managing professional momentum throughout a digital solutions onboarding experience.
• Industry Experience: Prior experience in the automotive, dealership, digital agency, or e-commerce sectors.
• Technical Curiosity: Basic understanding of web architecture and systems
• Adaptability: Experience navigating organizational change or platform migrations in a fast-paced environment.

Competencies Required

• Ability to translate complex technical requirements into clear, actionable instructions for dealership partners and internal stakeholders at all levels.
• Proven experience navigating diverse client personalities and managing professional momentum throughout

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