Remote Field Robotics & Automation Technician
Position: Remote Field Robotics & Automation Technician (Travel) Field Service Controls Technician - Robotics & Automation Fully Remote As a Field Service Controls Technician - Robotics & Automation with RHI Magnesita, you will play a critical, customer-facing role supporting the installation, commissioning, maintenance, and troubleshooting of advanced refractory application and robotic equipment across multiple industrial sites. This is a high-travel, field-based role (~70%), supporting customers throughout the continental U.S., with a strong focus on the southern region and regular support in York, PA. Candidates should have convenient access to a major airport to support frequent and efficient travel to customer sites. While travel is a core part of the role, it is structured to support work-life balance. Technicians are typically home on weekends, with travel schedules designed to avoid continuous Monday-Friday assignments whenever possible. In addition, you can expect dedicated non-travel time (approximately one week per month) to focus on administrative work, training, and recovery between assignments. You will serve as a key technical expert in both electrical systems and automation controls, ensuring equipment operates safely, reliably, and at peak performance while delivering a best-in-class customer experience.
What You'll Do
- Lead installation, commissioning, and startup of robotic and automated machinery at customer sites
- Troubleshoot and resolve electrical, controls, and mechanical issues in live production environments
- Perform preventive maintenance and repairs to ensure optimal system performance
- Support and train customer technicians and operators on equipment usage and maintenance
- Provide on-site technical expertise for automation systems, PLCs, and VFDs
- Coordinate with internal teams and third-party vendors for complex service needs
- Report machine condition, performance insights, and spare parts requirements
- Ensure all equipment meets safety, operational, and compliance standards
- Partner with sales and operations teams to support customer success and continuous improvement
- Take ownership of service execution and drive high-quality outcomes in the field
What You Bring
- Willingness and ability to travel ~70% (frequent regional and national travel required)
- 3+ years of experience in field service, commissioning, installation, or maintenance
- Strong electrical troubleshooting skills with exposure to industrial automation
- Working knowledge of PLCs, VFDs, and control systems (programming not required)
- Experience supporting automated or robotic equipment in industrial environments
- Mechanical aptitude and hands-on problem-solving ability
- Strong customer-facing and communication skills
- Proficiency with MS Office (Excel, Word, Outlook, Teams)
What We Offer
- Competitive compensation and benefits
- Opportunities for hands-on technical growth in automation and robotics systems
- Exposure to advanced industrial equipment across diverse customer environments
- A collaborative, safety-focused work environment
- A dynamic, field-based role with variety and impact
Additional benefits of the role:
- Structured travel model with consistent home time on weekends
- Dedicated non-travel time each month for administrative work, training, and recovery
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