Experienced Chat Support Associate – West Coast Hours

Join our dynamic team at arenaflex, a rapidly growing company revolutionizing the animal health industry by transforming how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across all 50 states. We're a mission-driven team on a quest to modernize the $50B+ animal health industry, enabling veterinary organizations to spend more time giving care and less time shopping and comparing across vendors to supply their practices. As a Chat Support Associate at arenaflex, you'll play a pivotal role in solving complex support inquiries that involve software bugs or data issues. You'll be the go-to person for our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through the use of our arenaflex platform. Your exceptional communication skills, technical expertise, and passion for helping others will make you an invaluable asset to our team.

About arenaflex

arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're a team of innovators, thinkers, and doers who are passionate about making a difference in the animal health industry. Our platform has revolutionized the way veterinary practices buy supplies, and we're committed to continuing to push the boundaries of what's possible.

Key Responsibilities

As a Chat Support Associate, you'll be responsible for:

• Supporting existing arenaflex users by responding to user inquiries via our ticketing software
• Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner
• Investigating the source of any data issues and either resolving the issue or submitting a data engineering ticket
• Responding to clinics once the issue has been resolved, or submitting additional information for investigation
• Handling various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Working cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborating with vendor and industry partners to streamline communication and alerts between systems
• Helping to continuously develop and expand processes in order to streamline support workflows

What You'll Need

To succeed in this role, you'll need:

• 1 year of relevant, technical facing work experience
• 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in ticket support
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills
• Tech/start-up work experience is a plus but not required

What We Offer

As a Chat Support Associate at arenaflex, you'll enjoy:

• 100% remote work within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Compensation

The typical base pay range for this role across the U.S. is: $50,000/year - $70,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $65,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.

Benefits

In addition to base compensation, arenaflex offers a comprehensive benefits package. Please refer to the "Benefits (Full Time Roles)" section above for more details.

How to Apply

To apply for this exciting opportunity, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.

Important Note

Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please:

• Visit our official careers page to confirm the validity of any openings
• Be cautious of other sources claiming to represent us or any organization that you're interested in
• Authentic communications from our company will only come through verified email addresses and phone numbers
• Don't let scammers catch you off guard! Report any suspicious activity to our recruiting department immediately.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply to this job Apply for this job