Experienced Customer Service Representative – arenaflex – Pittsburgh, PA

Join arenaflex, a leading financial institution in Pittsburgh, PA, as we seek an experienced Customer Service Representative to join our dynamic branch sales/service team. As a key member of our team, you will play a vital role in ensuring customer satisfaction and meeting their needs by providing exceptional service and support. If you have a passion for delivering outstanding customer experiences, a strong understanding of banking products and services, and a minimum of three years' related banking and/or sales experience, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a forward-thinking financial institution dedicated to providing innovative banking solutions to our customers. With a rich history in Pittsburgh, PA, we have established ourselves as a trusted partner in the community, committed to delivering exceptional service and support to our customers. Our team of experienced professionals is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team.

Key Responsibilities:

As a Customer Service Representative at arenaflex, you will be responsible for:

• Providing exceptional customer service and support to meet customer needs and ensure customer satisfaction
• Maintaining a comprehensive knowledge of bank consumer products and services, including new account documents
• Collaborating with the branch sales/service team to achieve sales and service goals
• Resolving customer complaints and concerns in a professional and timely manner
• Maintaining accurate records and reports, including customer interactions and sales data
• Participating in ongoing training and development to enhance knowledge and skills

Senior Teller Responsibilities:

As a Senior Teller, you will also be responsible for:

• Supporting the bank branch paying/receiving function, including technical supervisory skills to provide assistance in training of new tellers
• Maintaining a high level of technical knowledge and expertise in banking operations and procedures
• Providing guidance and support to new tellers and other team members as needed
• Maintaining accurate records and reports, including teller transactions and customer interactions

Essential Qualifications:

* High school diploma or equivalent required

• Minimum of three years' related banking and/or sales experience required
• Specialized banking education/training preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in Microsoft Office and banking software applications

Preferred Qualifications:

* Associate's or Bachelor's degree in a related field

• Experience in a customer-facing role, preferably in a banking or financial services environment
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Familiarity with arenaflex products and services a plus

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in Microsoft Office and banking software applications
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:

• Ongoing training and development programs to enhance knowledge and skills
• Mentorship and coaching from experienced professionals
• Opportunities for advancement and career growth
• Access to industry-leading training and certification programs

Work Environment and Company Culture:

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is supportive, collaborative, and respectful. Our team is passionate about delivering exceptional customer experiences and making a difference in the lives of our customers.

Compensation, Perks, and Benefits:

arenaflex offers a very competitive compensation and benefits package, including:

• Paid vacation, holiday, and sick time
• Affordable group benefits (medical, dental, vision)
• 401(k) plan with company match
• Employee discounts on products and services
• Ongoing training and development opportunities
• Access to industry-leading training and certification programs

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application online or by mail to: arenaflex 190 N. Main Street, 4th Floor Washington, PA We are an equal opportunity employer and welcome applications from diverse candidates. Apply for this job