Experienced Call Center Customer Service Representative – Compliance Services

At arenaflex, we're dedicated to ensuring that employer-provided benefits operate in compliance with IRS regulations. As a leading independent third-party administrator, we're committed to delivering exceptional customer service and support to our clients and their participants. We're now seeking a highly motivated and customer-focused Call Center Customer Service Representative to join our West Coast team.

Why Choose arenaflex?

At arenaflex, we offer a comprehensive benefits package that includes:

• Full-time hours with a competitive pay rate of $16.50 per hour
• Full benefits, including medical, dental, vision, life, and disability insurance
• Paid time off and paid holidays
• 401(k) with employer contribution
• On-the-job training and opportunities for career growth and development
• A fully remote work environment with flexible scheduling

Essential Duties & Responsibilities:

As a Call Center Customer Service Representative at arenaflex, you will be responsible for:

• Staffing the phones for the duration of your shift and answering incoming and making outbound calls
• Educating callers on 403(b) and 457(b) IRS guidelines and providing technical support and troubleshooting participant actions on the website
• Inputting data into system platforms and keeping caller records updated
• Maintaining customer satisfaction and meeting call center metrics based on assignments
• Adhering to the schedule and regularly attending department and company meetings and training sessions
• Other duties as assigned

Key Qualifications:

* High School Diploma or equivalent

• Prior experience in a call center or high-volume customer service environment
• Experience in pension/retirement and/or benefits administration a plus
• Ability to read, write, and communicate 403(b)/457(b) IRS guidelines, policies, and procedures to participants with varying degrees of education
• Fluent in Spanish
• Ability to understand and calculate mathematical concepts of addition, subtraction, multiplication, and division – especially confirming payroll deductions for the participant
• Ability to sit for extended periods, talk, listen, walk, grasp, type, and perform data entry

Work Environment:

As a remote Call Center Customer Service Representative, you will work independently under minimal supervision in a fast-paced, demanding environment. You will interact with plan participants, plan sponsors, financial advisors, and administration through calls or emails, in addition to interactions with internal company staff. You must be available to work 8:00 am-5 pm, Monday through Friday.

Benefits:

* 401(k) with employer contribution

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Shift:

* 8 hour shift

Work Location:

* Fully Remote

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

About arenaflex:

arenaflex is a leading independent third-party administrator dedicated to ensuring that employer-provided benefits operate in compliance with IRS regulations. We're committed to delivering exceptional customer service and support to our clients and their participants. Our team is passionate about making a difference in the lives of our clients and their participants, and we're excited to welcome a new team member to our West Coast team.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Information:

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! [insert contact information]

Apply Now:

Don't miss this exciting opportunity to join our team and make a difference in the lives of our clients and their participants. Apply now to become a part of our dynamic and growing organization! Apply for this job