Experienced Customer Service Representative – Field Solutions

Join arenaflex, a leading provider of financial services, as we continue to revolutionize the industry with our commitment to excellence and customer satisfaction. As a Customer Service Representative – Field Solutions, you will play a vital role in delivering exceptional service to our valued clients, providing a seamless experience that sets us apart from the competition.

About arenaflex

At arenaflex, we pride ourselves on being one of the best places to work in the metro Atlanta area. Our company culture is built on a foundation of respect, inclusivity, and innovation, fostering a creative and dynamic work environment that encourages growth and success. With a strong commitment to diversity and inclusion, we strive to create a workplace where every individual feels valued and empowered to contribute their unique perspectives.

About the Position

We are seeking highly motivated and customer-focused individuals to join our Agent Services department as Customer Service Representatives. As a key member of our team, you will be responsible for delivering exceptional service to our clients, addressing their inquiries and concerns in a timely and professional manner. This is an exciting opportunity to join a dynamic team and contribute to the success of arenaflex.

Responsibilities & Qualifications

As a Customer Service Representative – Field Solutions, your key responsibilities will include:

• Delivering exceptional customer service to Primerica term life policyholders and agents, addressing verbal and written inquiries pertaining to term life insurance policies
• Assisting clients with questions regarding billing, policy coverage, underwriting, or contract changes
• Identifying concerns, asking appropriate questions, and responding to inquiries in a concise and courteous manner while documenting all research findings thoroughly
• Performing corrections identified during the call and forwarding corrections to the appropriate party for further processing or approval when necessary
• Recognizing priority situations and understanding when to notify appropriate parties

Qualifications, Skills and Abilities

To be successful in this role, you will need:

• 1 year of call center customer service experience (preferred but not required)
• Minimum high school diploma or GED
• Previous insurance or financial services experience is a plus
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company's products and procedures
• Ability to communicate professionally with irate customers

Schedule

As a Customer Service Representative – Field Solutions, you will work a standard 40-hour week, Monday through Friday, from 9:00am to 6:00pm.

Salary

Your salary will be competitive, based on your experience, ranging from $30,000 to $33,000 per year.

Remote Work Requirements

As a remote worker, you will need to meet the following requirements:

• Personal Computer/Laptop
• PC or MAC
• PC: Windows 10 compatible only (cannot be Windows 7, 8, or 9)
• Cannot use a Chromebook
• Internet Access – speed requirements:

+ Upload speed 8mbps + Download speed 15mbps

Career Growth Opportunities

As a Customer Service Representative – Field Solutions, you will have a defined opportunity for career growth and advancement within our company. Our career growth path is designed to help you develop the skills and knowledge you need to succeed in your role and beyond. With a clear plan in place, you can work towards promotions and new opportunities within arenaflex.

Benefits

As an arenaflex employee, you will enjoy a comprehensive benefits package, including:

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday, and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

Equal Opportunity Employer

At arenaflex, we are committed to being an equal opportunity employer, providing equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.

Diversity and Inclusion

We believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job Apply for this job