Experienced Healthcare Customer Service Representative - Remote USA
Join arenaflex, a leading provider of customer experience solutions, as a Healthcare Customer Service Representative working remotely. As a key member of our team, you'll have the opportunity to make a meaningful impact on the lives of our customers while advancing your career in a dynamic and supportive environment.
About arenaflex
arenaflex is a global company that has been revolutionizing the customer experience industry since 1982. Our mission is simple: to make customers happy. We achieve this by combining humanity and technology to deliver exceptional customer experiences for some of the world's leading brands. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, respected, and empowered to be their authentic selves.
Our Culture
Our culture is built on a foundation of empathy, compassion, and a passion for delivering exceptional customer experiences. We believe that our employees are the key to our success, and we're committed to supporting their growth and development throughout their careers. Our inclusive and community-minded organization encourages giving back, and we're proud to have a global team of curious lifelong learners guided by our company values.
What You'll Be Doing
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll have the opportunity to:
- Bring your passion and strong product and brand knowledge to recommend upgrades to our customers' health plans
- Conduct research and make outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information
What You Bring to the Role
To succeed in this role, you'll need:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible alternative)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
As a member of our team, you can expect:
- Supportive career development and professional growth opportunities
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives
Visit our website
to learn more about our employee benefits and what it's like to work at arenaflex.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to 1000s of free courses to support your career growth, we've got you covered. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Reporting Structure
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve by delivering amazing service and technology, while also embracing and empowering the cultures and perspectives within our global teams.
How to Apply
If you're passionate about delivering exceptional customer experiences and advancing your career in a dynamic and supportive environment, we encourage you to apply to this exciting opportunity. Visit our website to learn more about our company culture and values, and to submit your application.
Apply Now
Apply to this job
Note:
arenaflex is currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Apply for this job