Retail Customer Service Associate – Delivering Exceptional Customer Experiences at arenaflex

At arenaflex, we're committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. As a Retail Customer Service Associate, you'll play a vital role in helping us achieve this vision by providing exceptional customer service, operating and maintaining a wide variety of equipment, and contributing to the overall success of our retail store.

Job Summary:

We're seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at arenaflex. As a key member of our retail store team, you'll be responsible for delivering a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You'll be knowledgeable in all areas of our business, including print, signs & graphics, and shipping, and will be responsible for taking orders, coordinating activities in the store, providing pricing and product information, and recommending appropriate arenaflex products and services.

Key Responsibilities:

* Deliver exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

• Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate arenaflex products and services
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents
• Maintain a safe, clean, and orderly retail store
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures

Essential Qualifications:

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications:

* Experience working in a retail environment

• Knowledge of printing, signs and graphics, and shipping product lines
• Experience with Point of Sale terminals (POS) and financial transactions
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Work Environment and Company Culture:

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our retail store is a fast-paced and dynamic environment where you'll have the opportunity to work with a diverse range of customers and products. We're proud of our Quality-oriented culture and day-to-day application of Quality science, and we're committed to delivering market-leading customer experiences, business excellence, and financial return.

Compensation and Benefits:

arenaflex offers a competitive compensation package, including a base salary, commission, and benefits. We're committed to providing our team members with opportunities for growth and development, and we offer a range of training and development programs to support your career goals. We're also proud of our commitment to diversity and inclusion, and we're an equal opportunity employer.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. If you require reasonable accommodations in the application or hiring process, please email [email protected].

Pay Transparency:

arenaflex is committed to pay transparency and will provide a salary range for this position. The salary range for this position is $15-$20 per hour, depending on experience and qualifications.

Additional Details:

arenaflex is a Quality-driven organization that is committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We're proud of our commitment to diversity and inclusion, and we're an equal opportunity employer. If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Apply for this job