Temporary Remote Catastrophe (CAT) Customer Service Representative

Join arenaflex, a leading inbound call center focused on customer service and benefits compliance, as a Temporary Remote Catastrophe (CAT) Customer Service Representative. As a valued member of our team, you will play a critical role in providing exceptional customer service and technical expertise to clients during times of natural disasters, severe weather, or other community-impacting events.

About arenaflex

arenaflex is a dynamic and growing organization that has been recognized as a Great Place to Work twice. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. With a pool of over 1,000 clients, we strive to become a trusted and reliable resource for our customers. Our team is dedicated to delivering exceptional service, and we are seeking like-minded individuals to join our ranks.

About the Role

As a CAT Customer Service Representative, you will be part of our on-call team, activated primarily during natural disasters, severe weather, or other events that impact communities at a regional or national level. This is an on-call position, and shift availability is determined by the frequency and severity of emergency events. You may experience extended periods without available shifts, sometimes lasting weeks.

Key Responsibilities

As a CAT Customer Service Representative, you will be responsible for:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries

Requirements

To be successful in this role, you must have:

• A high school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Computer and Network Requirements

To perform this role, you will need:

• A computer with at least 8GB RAM
• A cell phone
• A headset (preferably)
• A private network connection (Ethernet or Wi-Fi)
• A Windows 10, 11, or Home operating system
• A Speedtest (www.speedtest.net) and System Hardware Check must be run from the computer you will be working from

Desired Characteristics

We are looking for highly motivated, energetic, and dedicated individuals who are:

• Flexible and resilient
• Able to respond quickly during times of critical community need
• Willing to learn and adapt to new situations
• Customer-focused and service-oriented

Benefits and Compensation

As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will enjoy:

• A competitive hourly rate of $15 per hour
• The opportunity to work from home when convenient for you
• The potential for rehire during high-volume timeframes, including end of April – May (Hail Claims), July – October (Hurricane Claims), and Christmas – New Year (high call volume Claims)
• A dynamic and growing work environment with opportunities for professional growth and development

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

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