Experienced Office Manager/Customer Liaison – Resort Quality Pool Services
At arenaflex, we're not just a swimming pool service company – we're a team of dedicated professionals who strive to deliver exceptional experiences for our customers. With over 15 years of experience and a reputation for excellence, we're looking for an exceptional Office Manager/Customer Liaison to join our award-winning team.
About arenaflex
arenaflex is America's premier swimming pool service company, committed to providing "resort quality pool services" to our valued customers. Our mission is to create superior value for our customers by leveraging technology, higher standards, knowledge, and the relentless pursuit of excellence. We're proud of our loyal customer base, who expect and desire dependable, quality swimming pool solutions. With our guarantee of satisfaction and no long-term contracts, we're confident that our services will exceed your expectations.
Our Culture and Values
At arenaflex, we're guided by a set of core values that shape our behavior and decision-making:
* Acting with Integrity: We operate with honesty, transparency, and ethics in all our interactions.
* Superior Knowledge: We're committed to staying up-to-date with the latest industry trends and best practices.
* Passion for the Company: We're proud to work for arenaflex and strive to make a positive impact every day.
* Customer Focus: We prioritize our customers' needs and deliver exceptional service to exceed their expectations.
* Accountability and Discipline: We take ownership of our actions and strive for excellence in all we do.
* Respecting Others: We value diversity, inclusivity, and respect in all our interactions.
* Excellence in ALL we do: We strive for perfection in every aspect of our business.
* Safety First at all Times: We prioritize the safety of our employees, customers, and the community.
Responsibilities
As an Office Manager/Customer Liaison at arenaflex, you'll be responsible for:
* Managing Customer Communications: Respond to phone calls, emails, and text messages in a timely and professional manner, ensuring exceptional customer service.
* Scheduling Jobs: Coordinate with our technicians to schedule jobs and ensure efficient use of resources.
* Assisting with Billing and Accounts: Help with billing, accounts payable, and accounts receivable to ensure accurate and timely financial management.
* Vendor Management: Assist with vendor relationships and procurement to ensure seamless operations.
* Screening and Interviewing Potential Employees: Participate in the hiring process to identify top talent for our team.
Requirements
To succeed in this role, you'll need:
* At least 1 year of customer-facing experience: Proven ability to interact with customers in a professional and courteous manner.
* Swimming pool industry-related experience preferred: Knowledge of the industry and its best practices will be an asset.
* Valid driver's license with a clean driving record: Reliable transportation is essential for this role.
* Stable home Wi-Fi connection: A reliable internet connection is necessary for remote work.
* Good cell phone service: A stable phone signal is required for communication with customers and colleagues.
* Positive, diplomatic personality: Excellent communication and interpersonal skills are essential for success in this role.
* Live full-time within 30 miles of Westchester County, NY: Occasional in-person attendance is required, and a local residence is necessary.
Bonus Potential
This role has the potential to earn an annual bonus based on specific gross revenue goals or pre-determined benchmarks. Your hard work and dedication will be recognized and rewarded.
Benefits
As an Office Manager/Customer Liaison at arenaflex, you'll enjoy:
* Paid vacation time: After a qualifying period, you'll be eligible for paid time off to recharge and relax.
* Flexible work-from-home options: Enjoy the flexibility to work from home and maintain a healthy work-life balance.
* Opportunity for advancement: We're committed to developing our team members and providing opportunities for growth and advancement.
Next Steps
If you're passionate about delivering exceptional customer experiences and joining a dynamic team, we encourage you to apply for this exciting opportunity. We look forward to learning more about you and exploring how you can contribute to our success.
Apply Now
Don't miss this chance to join arenaflex and become part of our award-winning team. Apply today and take the first step towards a rewarding career in the swimming pool service industry.
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