Experienced Customer Service Supervisor – Leadership and Team Development

At arenaflex, we're dedicated to fostering a culture of excellence, where our associates feel valued, empowered, and inspired to reach their full potential. As a Customer Service Supervisor, you'll play a vital role in shaping the customer experience, driving team performance, and contributing to our mission of delivering exceptional service to our customers.

About arenaflex

arenaflex is a leading provider of innovative solutions, committed to making a positive impact on the lives of our customers and associates. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace where everyone feels welcome, respected, and empowered to succeed. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and a team of passionate professionals who are dedicated to delivering exceptional results.

Position Overview

As a Customer Service Supervisor, you'll be responsible for leading a team of customer service representatives, ensuring that they have the skills, knowledge, and support needed to deliver exceptional service to our customers. You'll be the primary point of contact for escalated customer complaints and issues, working closely with our customers to resolve their concerns and ensure their satisfaction. Your expertise in customer service, leadership, and team development will be essential in driving performance, improving customer satisfaction, and contributing to the growth and success of our organization.

Responsibilities

* Monitor activities of associates as needed to ensure maximum efficiency of the team

• Ensure that all policies and procedures are adhered to and call standards are met
• Handle and resolve escalated customer complaints and issues
• Ensure adherence to work schedule
• Provide coaching and call support to associates
• Evaluate staff performance, administer disciplinary actions consistent with company policy
• Interview and hire customer service associates
• May travel on business for meetings or events as needed

Education and Experience Requirements

* Associate's degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience

• 1-2 years of supervisory or management experience required

Knowledge, Skills, and Abilities

* Knowledge of customer service practices and processes

• Supervisory management and leadership skills, including coaching and performance management
• Organizational and process management and leadership skills
• Written and verbal communication skills, including delivering presentations
• Business process analysis skills
• Attention to detail and analytical skills
• Ability to operate independently and collaboratively within a team
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to:

+ Sit, stand, and walk + Use hands and arms to handle, feel or reach + Speak and hear + Use close vision abilities

• Occasionally required to:

+ Lift or move up to 25 lbs + Stoop, kneel, crouch or crawl

Work Environment and Culture

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. Our culture is built on the principles of respect, empathy, and open communication, where everyone feels valued and empowered to contribute their best. We offer a range of benefits, including:

• Competitive salary and bonus structure
• Comprehensive medical, dental, and vision insurance
• Company-matching 401(k) plan
• Paid time off and holidays
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Compensation and Benefits

We offer a competitive salary range of $41,237.00 - $68,728.00, based on qualifications, experience, and performance. In addition to monetary compensation, we offer a range of benefits, including medical, dental, and vision insurance, company-matching 401(k) plan, paid time off, and holidays.

Diversity, Equity, and Inclusion

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that everyone deserves to feel valued, respected, and empowered to contribute their best. We're proud to affirm our commitment to hiring veterans and recognize the exceptional skills, dedication, and leadership that they bring to the workforce.

How to Apply

If you're passionate about delivering exceptional customer service, leading high-performing teams, and contributing to a culture of excellence, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you! Apply to this job Apply for this job