Experienced Mental Health Customer Service Representative (Remote) – Compassionate Patient Advocate

Join arenaflex, a leading genetic testing and precision medicine company, in revolutionizing healthcare and wellbeing for all. As an Experienced Mental Health Customer Service Representative, you will be the face of our organization, providing exceptional support and empathy to our customers, including clinics, physicians, medical staff, and patients.

About arenaflex

arenaflex is a pioneering genetic testing and precision medicine company dedicated to advancing health and wellbeing for all. For over 30 years, our scientific expertise has brought actionable genetic insights to millions of people, helping to assess the risk of developing disease or disease progression and guide treatment decisions across medical specialties. Today, we continue to innovate across hereditary cancer risk, reproductive health, oncology, urology, and mental health. Our mission is to make a meaningful difference in the lives of our customers, and we're looking for talented individuals like you to join our team.

Job Summary

As an Experienced Mental Health Customer Service Representative, you will be responsible for coordinating testing services for patients, handling complex inbound and outbound inquiries, and providing exceptional support and empathy to our customers. You will work closely with healthcare providers, patients, and internal teams to ensure accurate and timely testing, communicate insurance coverage benefits, and identify issues and trends to develop best practices. If you're a compassionate and detail-oriented individual with excellent communication and problem-solving skills, we encourage you to apply.

Responsibilities

* Coordinate testing services for patients by: + Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. + Working with healthcare providers to complete the required documentation and sample submission. + Confirming insurance eligibility and benefit levels. + Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time.

• Handle complex inbound and outbound inquiries to assist and empathize with our customers.
• Independently manage assigned work and meet production and quality metrics.
• Be the hub across all departments, working with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
• Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
• Participate in the Quality Assurance plan.
• Comply with applicable CLIA and HIPAA regulations.

Qualifications

* High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor's degree.

• Fluent in Spanish is preferred/encouraged.
• Excellent interpersonal and communication skills.
• Preference given to higher net typing speed applicants.
• Excellent listening, transcribing, and self-review skills.
• PC experience, including familiarity with Excel, Word, Internet, and e-mail.
• Able to manage several tasks simultaneously, often under pressure.
• Excellent organizational and task management skills and professional judgment.
• Enjoys problem-solving and identifying patterns.
• Hardworking individual who loves working on a team and supporting others.

Physical Requirements

* Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally.

• Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching.
• Use of equipment and tools necessary to perform essential job functions.

Equal Employment Opportunity

arenaflex recognizes that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Why Join arenaflex?

* Work with a leading genetic testing and precision medicine company dedicated to advancing health and wellbeing for all.

• Collaborate with a talented team of professionals who share your passion for making a difference in the lives of our customers.
• Enjoy a dynamic and inclusive work environment that values diversity and inclusion.
• Participate in ongoing training and development opportunities to enhance your skills and career growth.
• Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). All opportunity-related communication with arenaflex will come from our employees, whose e-mail addresses end with "@arenaflex.com." Apply for this job