Experienced Customer Accounts and Billing Manager (Manager 2) – Utility Billing Operations and Process Improvement

At arenaflex, we're dedicated to delivering exceptional customer experiences and innovative solutions in the utility industry. As a key member of our team, the Experienced Customer Accounts and Billing Manager (Manager 2) will play a vital role in shaping the future of our billing operations and process improvements. If you're a seasoned professional with a passion for leadership, customer service, and process optimization, we encourage you to apply for this exciting opportunity.

About the Position

We're seeking an experienced and results-driven Customer Accounts and Billing Manager (Manager 2) to lead our team of 14 technical staff, including Accountants and Technicians. As a key member of our leadership team, you'll be responsible for designing and implementing comprehensive training programs, driving process enhancements, and managing an annual revenue of over $56 million. Your expertise in utility billing practices, regulatory compliance, and process improvement will be instrumental in ensuring the accuracy and efficiency of our billing operations.

Responsibilities

As the Experienced Customer Accounts and Billing Manager (Manager 2), you'll have the following key responsibilities:

• Supervise, Coach, and Monitor Team Performance: Lead and motivate a team of 14 technical staff, including Accountants and Technicians, to achieve exceptional results and high-quality performance.
• Design and Implement Comprehensive Training Programs: Develop and implement training programs to elevate staff competencies and ensure adherence to billing procedures, ensuring that our team is equipped to deliver exceptional customer experiences.
• Drive Process Enhancements and Improvements: Proactively identify and drive process enhancements to boost efficiency and accuracy across billing operations, leveraging your expertise in utility billing practices and process improvement.
• Manage Annual Revenue and Billing Adjustments: Oversee the management of an annual revenue of over $56 million, ensuring accurate and timely processing of billing adjustments and processes.
• Administer the Utility Discount Program: Ensure accurate and timely processing of billing credits for approximately 17,000 customers, maintaining the integrity of our Utility Discount Program.
• Collaborate with SPU Partners and City Auditors: Work closely with SPU partners and city auditors to validate and enhance billing accuracy and efficiency, ensuring compliance with regulatory requirements.
• Cultivate Strong Relationships and Foster a Collaborative Work Environment: Build and maintain strong relationships with team members, stakeholders, and external partners, fostering a collaborative work environment that promotes open communication and teamwork.
• Support and Mentor Team Members: Provide guidance and support to team members to build a high-performing team and enhance morale, recognizing and rewarding achievements to drive success.
• Assist in Projects Aimed at Improving Billing Accuracy and Implementing New Technologies: Collaborate with cross-functional teams to identify and implement innovative solutions, leveraging your expertise in billing management and process improvement.

Requirements

To be successful in this role, you'll need to possess the following qualifications and skills:

• Minimum of Five (5) Years of Professional Experience: You'll need a minimum of five years of professional experience related to utility or customer service program management, with a strong understanding of utility billing practices and regulatory compliance.
• At Least Two (2) Years of Supervisory/Lead Experience: You'll need at least two years of supervisory or lead experience, with a proven track record of leading high-performing teams and driving process improvements.
• Bachelor's Degree in Business Administration, Public Administration, or Related Field: You'll need a Bachelor's degree in business administration, public administration, or a related field, or two additional years of qualifying experience.
• Proven Experience in Billing Management and Process Improvement: You'll need proven experience in billing management and process improvement, with a strong understanding of utility billing practices and regulatory compliance.
• Excellent Organizational and Communication Skills: You'll need excellent organizational and communication skills, with the ability to manage multiple projects and priorities effectively.
• Proficiency in Relevant Software and Tools: You'll need proficiency in relevant software and tools, with the ability to adapt to new technologies and systems.

Nice-to-Haves

While not essential, the following skills and qualifications would be beneficial in this role:

• Demonstrated Skill in Recognizing and Rewarding Achievements: You'll have a proven track record of recognizing and rewarding achievements to enhance team morale and drive success.
• Track Record of Implementing Innovative Solutions: You'll have a track record of implementing innovative solutions and holding team members accountable with clear goals and performance metrics.

Benefits

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:

• Dental Insurance: Comprehensive dental insurance to protect your oral health and well-being.
• Disability Insurance: Disability insurance to provide financial security in the event of illness or injury.
• Employee Discount: Exclusive employee discounts on arenaflex products and services.
• Health Insurance: Comprehensive health insurance to protect your physical and mental health.
• Opportunities for Advancement: Opportunities for career growth and advancement within arenaflex.
• Vision Insurance: Comprehensive vision insurance to protect your eye health and well-being.
• Work from Home: Flexible work arrangements, including the option to work from home.
• Generous Benefits Package: A comprehensive benefits package, including a generous pension plan with employer/employee contributions.
• Free Public Transportation Options: Free public transportation options to make your commute easier and more convenient.
• City Pension Plan: A city pension plan with employer/employee contributions to provide financial security in retirement.

Why Join arenaflex?

At arenaflex, we're passionate about delivering exceptional customer experiences and innovative solutions in the utility industry. As a member of our team, you'll have the opportunity to:

• Make a Difference: Contribute to the development of innovative solutions that make a real difference in people's lives.
• Grow and Develop: Enjoy opportunities for career growth and advancement within arenaflex.
• Collaborate with Talented Professionals: Work with a talented team of professionals who share your passion for innovation and customer service.
• Enjoy a Dynamic and Supportive Work Environment: Experience a dynamic and supportive work environment that promotes open communication, teamwork, and collaboration.

How to Apply

If you're a motivated and results-driven professional with a passion for leadership, customer service, and process optimization, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience to [insert contact information]. We look forward to hearing from you! Apply for this job