Experienced Medical Billing Customer Service Representatives – Patient Experience Advocates at arenaflex
Join arenaflex, a leading healthcare partner, in revolutionizing the patient billing experience with the launch of our innovative Single Billing Office (SBO) model. This groundbreaking approach consolidates hospital and physician billing into one unified statement, simplifying the payment process for thousands of patients. As a Customer Service Representative (CSR), you will play a vital role in ensuring a smooth and positive experience for patients during this transformative change.
About arenaflex
arenaflex is a forward-thinking organization dedicated to delivering exceptional healthcare solutions. Our commitment to innovation, quality, and patient-centered care has earned us a reputation as a trusted partner in the healthcare industry. With a focus on collaboration and continuous improvement, we strive to create a work environment that fosters growth, learning, and well-being.
Key Responsibilities
As a Medical Billing Customer Service Representative at arenaflex, you will be responsible for:
- Proactively contacting patients with existing recurring payment plans to update their credit card information in the new EPIC-based system.
- Clearly and empathetically explaining the need for updating payment details due to the transition from a third-party portal to EPIC.
- Re-establishing autopay for grandfathered payment plans.
- Managing a work queue in EPIC to identify and prioritize outreach to affected patients.
- Handling inbound calls from patients with questions about their bills, payment plans, or the new billing system.
- Collaborating with the arenaflex team to manage overflow and ensure timely responses to patient inquiries.
- Maintaining professionalism and sensitivity when discussing financial matters with patients.
Qualifications
To succeed in this role, you will need:
- Previous experience in a call center, healthcare billing, or customer service role, preferably in a similar environment.
- Strong communication skills with the ability to explain complex billing changes in a calm and reassuring manner.
- Comfort with using EPIC or similar electronic health record systems (training provided).
- Ability to manage a high volume of calls and multitask effectively.
- Empathy, patience, and a customer-first mindset are essential.
Requirements
This is a 2-month contract position with the following details:
- Hours: Monday–Friday, 8:00 AM – 4:30 PM
- Start Date: September 8th
- Training Provided
Benefits
As an arenaflex team member, you will enjoy a comprehensive benefits package, including:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Work Environment
This is a fully remote position, allowing you to work from the comfort of your own home while still being part of a dynamic and supportive team.
Career Growth Opportunities
At arenaflex, we believe in investing in our team members' growth and development. You will have access to:
- Ongoing training and professional development opportunities
- Mentorship and coaching from experienced colleagues
- Opportunities for career advancement and specialization
Application Deadline
Don't miss this opportunity to join arenaflex and make a meaningful impact in the lives of patients. Apply today and be part of our innovative team! Apply to this job We look forward to welcoming you to the arenaflex team! Apply for this job