Experienced Customer Service Supervisor – Medical Billing Call Center

Join arenaflex in shaping the future of healthcare revenue operations and customer satisfaction Are you a seasoned leader with a passion for delivering exceptional customer service and driving revenue growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than this exciting opportunity to join arenaflex as an Experienced Customer Service Supervisor – Medical Billing Call Center.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and exceptional customer service. Our mission is to deliver compassionate, person-centered care that honors the dignity of every person. We believe in fostering a culture of inclusivity, respect, and empathy, where every colleague feels valued and empowered to make a difference.

Job Summary

As an Experienced Customer Service Supervisor – Medical Billing Call Center, you will play a critical role in ensuring customer satisfaction and financial performance within our Patient Business Services (PBS) locations. You will supervise and coordinate the day-to-day activities of our customer service team, providing hands-on guidance and support to achieve optimal area performance and colleague productivity goals.

Key Responsibilities

* Supervise and coordinate the day-to-day operations of the customer service team, ensuring timely and professional follow-up to customer complaints and issues.

• Monitor customer complaints, issues, and interactions, reviewing documentation in appropriate system(s) and making recommendations for problem and issue resolution.
• Identify and implement solutions to problems and issues affecting customer complaints, ensuring long-term solutions and minimizing customer complaints and issues.
• Supervise and monitor the efforts of colleagues on proactive practices, including timely and professional follow-up to customer complaints and issues.
• Prepare service level metrics and explanatory summaries for key stakeholders, including the Manager Customer Service, Director Cash Application and Customer Service, and other PBS leadership.
• Participate in the redesign of customer service processes and systems to improve service, data integrity, and staff productivity/quality.
• Evaluate potential new colleagues and make recommendations for hiring.
• Assist with the identification of training needs and coordinate with department trainer to develop and conduct training programs, including on-the-job training.
• Develop and conduct meaningful performance appraisals for customer service colleagues, identifying colleague performance issues and conducting counseling/disciplinary sessions as needed.

Essential Qualifications

* Comprehensive knowledge of revenue cycle functions and systems, typically obtained through an Associate's degree in Business or Healthcare administration or a related field.

• Minimum three (3) years of experience within the area of revenue management, specifically experience with Customer Service or other functions related to revenue cycle activities.
• Supervisory skills that emphasize team-building and strong leadership, with the ability to provide clear oversight and coordination to the department.
• Strong written and verbal communication skills, with the ability to communicate effectively and work with all levels of colleagues to expedite revenue cycle processes while supporting customer service.
• Effective critical thinking and problem-solving skills, with the ability to analyze data and prepare related reports and summaries.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

Preferred Qualifications

* Supervisory or team leader experience.

• Experience in a complex multi-entity healthcare organization or large complex revenue cycle services.
• Strong organizational skills supervising direct reporting relationships.
• Ability to operate in a collaborative, shared leadership environment.
• Personal presence characterized by a sense of honesty, integrity, and caring, with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex.

Physical and Mental Requirements and Working Conditions

This position operates in a typical office environment, with frequent communication in person and over the phone with people in all locations. Manual dexterity is needed to operate a keyboard, and hearing is needed for extensive telephone and in-person communication. The environment requires the ability to concentrate, meet deadlines, work on several projects at the same time, and adapt to interruptions.

Our Commitment

At arenaflex, we believe in fostering a culture of inclusivity, respect, and empathy, where every colleague feels valued and empowered to make a difference. We are an Equal Opportunity Employer, committed to hiring and promoting individuals based on their qualifications, skills, and experience, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a salary range of $27.9645-$41.9467, as well as a comprehensive benefits program that includes medical, dental, and vision coverage, 401(k) matching, and paid time off.

How to Apply

If you are a motivated and experienced leader with a passion for delivering exceptional customer service and driving revenue growth, we encourage you to apply for this exciting opportunity to join arenaflex as an Experienced Customer Service Supervisor – Medical Billing Call Center. Please submit your application, including your resume and a cover letter, through our website or by clicking on the "Apply Now" button below.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to hiring and promoting individuals based on their qualifications, skills, and experience, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Contact Us

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us at [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our mission to deliver exceptional patient care and customer service. Apply for this job