Experienced Consultant Streaming Support – Customer Service Representative – Remote Opportunity

At arenaflex, we're on a mission to revolutionize the way customers interact with streaming services. As a Consultant Streaming Support in our remote customer service role, you'll play a vital part in delivering exceptional experiences for our customers. If you're passionate about technology, customer service, and working in a dynamic industry, we want to hear from you.

About arenaflex

arenaflex is a digital transformation company that's been helping customers globally provide exceptional experiences for over 35 years. We're committed to making digital processes feel more human, and we're seeking enthusiastic and people-oriented professionals to join our team. As a Consultant Streaming Support, you'll be part of a dynamic team that's dedicated to enhancing customer satisfaction and ensuring a seamless streaming experience.

Job Description

As a Consultant Streaming Support, you'll be responsible for assisting customers with technical issues, account inquiries, and troubleshooting related to streaming services. This role requires excellent communication skills, a customer-first approach, and a keen ability to resolve technical problems efficiently. You'll collaborate with cross-functional teams to enhance customer satisfaction and ensure a seamless streaming experience.

Key Responsibilities:

* Assist customers with technical issues, account inquiries, and troubleshooting related to streaming services

• Collaborate with cross-functional teams to enhance customer satisfaction and ensure a seamless streaming experience
• Utilize strong problem-diagnosis and problem-solving skills to resolve technical issues efficiently
• Provide exceptional customer service and maintain a customer-first approach
• Work effectively in a remote environment, using multiple applications simultaneously
• Collaborate with team members to achieve shared goals and objectives

What We Offer:

* Competitive hourly rate and paid training

• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental, and vision benefits, plus added benefits such as 401k and paid time off
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities – 80% of our frontline leaders began their careers at arenaflex as reps
• EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex

Qualifications:

* Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience

• Experience with streaming, including basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

Requirements for Remote Work:

* Excellent Internet connectivity

• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Wireless and/or satellite Internet Service Providers are not compatible with our systems

About Our Company Culture:

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in promoting from within and providing opportunities for growth and development. Our company culture is built on the principles of respect, empathy, and open communication. We're proud to be recognized as a Great Place to Work in the US and are committed to making a positive impact in our communities.

Career Growth Opportunities:

As a Consultant Streaming Support, you'll have the opportunity to grow and develop your skills in a dynamic industry. We offer a range of training programs and development opportunities to help you achieve your career goals. Our promote-from-within philosophy means that 80% of our frontline leaders began their careers at arenaflex as reps.

Compensation and Benefits:

We offer a competitive hourly rate and a range of benefits, including medical, dental, and vision benefits, plus added benefits such as 401k and paid time off. We're committed to providing a comprehensive compensation package that reflects your value to our organization.

How to Apply:

If you're passionate about technology, customer service, and working in a dynamic industry, we want to hear from you. Apply now to join our team as a Consultant Streaming Support and take the first step towards a rewarding career at arenaflex. Apply Job! Apply for this job