Experienced Customer Care Professional – Contact Center Services Team
Join arenaflex, a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Our business lines deliver high-quality value to customers while at the same time creating exciting career opportunities for candidates who are visually impaired or blind.
About arenaflex
arenaflex is a pioneering organization that empowers individuals with visual impairments to thrive in the workforce. Our commitment to inclusivity and diversity has led to the creation of a unique and supportive work environment that fosters growth, learning, and success. As a Customer Care Professional on our Contact Center Services Team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our organization.
The Role You'll Contribute
Our Customer Care Professionals are the face of arenaflex, providing first-class customer service and completing all necessary data accurately and thoroughly. As a key member of our team, you will be responsible for:
- Answering the telephone courteously and professionally, responding to calls, emails, etc., using customer-oriented etiquette
- Identifying customers' needs, clarifying information, researching every issue, and providing solutions
- Handling and resolving customer questions and issues. Escalating to the next level if needed
- Maintaining and recording proper and accurate documentation of all activities
- Maintaining monthly performance expectations such as Average Calls Answered, Average Talk Time, Customer Satisfaction scores, and any other phone metric requirements
- Adhering to company and department policies and procedures
The Value You'll Bring to the Team
As a Customer Care Professional, you will bring a unique set of skills and qualities to our team, including:
- Ability to maintain an atmosphere conducive to customer-friendly relations by providing memorable, courteous, friendly, and prompt customer service
- Bilingual (English/Spanish) communications skills helpful
- Ability to show courtesy and respect to all customers
- Ability to be a team player
- Ability to complete multiple tasks in a fast-paced environment
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
- Ability to resolve issues of conflict tactfully and professionally and to effectively diffuse irate callers
- Ability to type 35 words per minute (WPM) and have some knowledge of Microsoft applications
Minimum Qualifications
* High school diploma or equivalent required
- Must pass Level II background check
Preferred Qualifications
* Some business classes, vocational/technical training preferred
- Previous experience working in a call center environment
- Bilingual (Spanish, Creole) communications skills helpful
- BVI candidates with strong computer skills
Requirements
* Must pass Level II background check
- Ability to work flexible hours as needed
- This position may require an employee to be legally blind to meet our State, Local, or Federal contractual obligations. The employee must provide documentation from a physician of legal blindness. Legal blindness is defined as: "Central visual acuity does not exceed 20/200 in the better eye with correcting lenses OR whose visual acuity, if better than 20/200, is accompanied by a limit to the field of vision in the better eye to such a degree that its widest diameter subtends an angle no greater than 20 degrees." These conditions are based on the federal Javits-Wagner-O'Day work program for legally blind individuals.
Work Environment and Company Culture
As a Customer Care Professional at arenaflex, you will be part of a dynamic and supportive team that values inclusivity, diversity, and growth. Our work environment is designed to foster collaboration, creativity, and innovation, with a focus on delivering exceptional customer experiences. We offer a range of benefits and perks, including:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible work arrangements and work-life balance
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Salary range: $14.00 - $14.50 per hour
- Benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible work arrangements and work-life balance
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or abilities. Apply for this job