Experienced Customer Service Representative – Healthcare Industry (Remote – TX, FL, IL) in USA

At arenaflex, we're dedicated to creating healthier futures for people and animals everywhere. Our team members are the heart of everything we do, and we're united in our responsibility to make a difference in the lives of our customers. If you're passionate about delivering exceptional customer service and want to be part of a dynamic company that's shaping the future of healthcare, we invite you to join our innovative team.

About the Role

As an Experienced Customer Service Representative, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations. You'll be part of a remote team, working from the comfort of your own home, and will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities

- Monthly Service Calls: Initiate regular service calls to a specific number of low-volume accounts in the local geographic area to ensure they're up-to-date on our latest programs, promotional activities, products, and services. - Customer Support: Provide accurate answers to customer questions and complaints regarding products and services, escalating issues to the Customer Service Supervisor when necessary. - Order Processing: Process all phone, fax, mail, email, and verbal orders from customers, ensuring timely and accurate fulfillment. - Data Entry: Perform data entry for purposes such as processing orders, accessing previous orders, and providing customers with current prices. - Communication: Communicate effectively with all departments within the Distribution Center, field sales associates, and customers to ensure seamless order processing and customer satisfaction. - Continuous Improvement: Make suggestions and recommendations to the Supervisor to continually improve customer service operations and enhance the overall customer experience.

Your Background

We're looking for a highly motivated and customer-focused individual with a strong background in customer service, sales, or a related field. If you have: - Education: A Bachelor's Degree in Business Administration, Accountancy, Sales, Marketing, Computer Sciences, or a related field, or equivalent combination of experience and education. - Experience: Less than one year of directly related experience in customer service, sales, or a related field. - Skills: Strong customer service skills, interpersonal skills, decision-making skills, analytical skills, and the ability to communicate effectively both orally and in writing. - Knowledge: Familiarity with ABC products, services, and pharmaceutical distribution operations, as well as basic knowledge of Microsoft Word, Excel, and inventory management systems.

Work Environment

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our work environment is dynamic, and you'll be part of a team that's passionate about delivering exceptional customer service. You'll have access to the latest technology and tools to help you succeed in your role.

Physical and Mental Requirements

This role requires: - Sedentary physical activity, including reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing. - Visual requirements for close vision, distance vision, peripheral vision, and ability to adjust focus. - 75% or more time spent looking directly at a computer and addressing customer issues on the telephone. - Ability to deal with stressful situations as they arise.

What Cencora Offers

At arenaflex, we're committed to providing a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. Our benefits package includes: - Medical, dental, and vision care - Comprehensive suite of benefits for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. - Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Schedule

This is a full-time remote position, and you'll be required to work a standard Monday-to-Friday schedule with occasional flexibility to accommodate customer needs.

Equal Employment Opportunity

arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

How to Apply

If you're passionate about delivering exceptional customer service and want to be part of a dynamic company that's shaping the future of healthcare, we invite you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits package. Apply Now Apply To this Job Apply for this job