Experienced Bilingual Machine Learning Data Associate - Portuguese Remote Customer Engagement Technology Specialist
At arenaflex, we're revolutionizing the way we interact with customers across the globe. Our Customer Engagement Technologies (CET) organization is at the forefront of this innovation, developing elegant customer-facing products that offer effortless self-service and automated solutions. As we continue to push the boundaries of what's possible, we're seeking a talented Machine Learning Data Associate (MLDA) Specialist Portuguese to join our team and drive PortuguesetoEnglish and EnglishtoPortuguese machine translation improvements.
About arenaflex
arenaflex is a global leader in customer engagement technologies, empowering our customers to deliver exceptional experiences across the globe. Our innovative products and services are designed to remove language barriers and enable flexibility in the customer service labor force. With a strong focus on human-centered design, we're committed to creating solutions that make a real difference in people's lives.
The Role
As a Machine Learning Data Associate (MLDA) Specialist Portuguese, you'll play a critical role in driving machine translation improvements in partnership with our Machine Learning team. Your primary responsibilities will include:
- Auditing cross-language interactions on text-based channels to review and assess the quality of machine translations in each direction
- Informing on the highest priority machine translation improvement opportunities to enhance the customer experience
- Working with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translations improvement processes
- Augmenting the customer experience through product testing and executing the machine learning roadmap for the product
Key Responsibilities
* Native-level translation and localization skills in Portuguese
- Proficiency in testing and content reading in Portuguese with the ability to document outcomes in English for stakeholders
- Utilization of Portuguese skills to support internal and external customers and related products
- Competence in navigating various internal tools to understand the customer journey
- Strong attention to detail and commitment to quality
- Adaptability to work in a dynamic environment and willingness to change priorities on short notice
A Day in the Life
As a Machine Learning Data Associate (MLDA) Specialist Portuguese, your daily activities will include:
- Localization/Translation: Reviewing and translating text-based customer interactions to ensure accuracy and quality
- Testing various workstreams: Collaborating with the Machine Learning team to test and refine machine translation models
- Contact Reading in native language while documenting findings in English: Analyzing customer interactions to identify areas for improvement
- Stakeholder management: Communicating with stakeholders to inform on machine translation improvement opportunities and progress
Benefits Summary
arenaflex offers a comprehensive benefits package that supports your well-being and career growth. Our benefits include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
- Opportunities for professional development and career growth
About the Team
Our Omni MLDA team is a division of Customer Engagement Technologies (CET) partnering with key stakeholders to:
- Automate customer service processes
- Enhance the end-to-end customer experience
- Develop innovative solutions that remove language barriers and enable flexibility in the customer service labor force
Requirements
* Fluency in Portuguese and English (verbal and written communication)
- 1 year's business experience in localization and translation
- Strong attention to details
- Exceptional communicational skills
- Customer service experience
- Experience working in complex and frequently changing environments
- Ability to interpret customer need and frame that as clear requirements
- Project planning experience, including project scoping, deadlines, backlog maintenance, and reporting
- Bachelor's Degree
- Practical knowledge of data processing needs and tradeoffs
- Experience working with machine learning, Artificial intelligence, natural language understanding, and data
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience.
Why Join arenaflex?
At arenaflex, we're committed to creating a workplace culture that empowers our employees to deliver exceptional results for our customers. Our inclusive culture values diversity, equity, and inclusion, and we're dedicated to providing a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process. If you're passionate about machine learning, customer engagement, and innovation, we encourage you to apply for this exciting opportunity. Join our team and help us shape the future of customer experience.
How to Apply
To apply for this role, please visit our internal or external career site. We look forward to reviewing your application and learning more about your qualifications. Apply to this job Apply To this Job Apply for this job