Experienced Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a leading provider of business services to governments, we're seeking a highly motivated and customer-focused Admin 1 - Customer Service Representative to join our QIC (A, C, D) team. This is a remote opportunity that offers flexibility and the chance to work with a dynamic team.

About arenaflex

arenaflex provides business services to help governments operate health and human services programs, mostly at the state and national levels. Our health services segment offers outsourced program management and administrative services, enabling governments to focus on what matters most – delivering high-quality services to their citizens. With a team of dedicated professionals, we strive to make a positive impact on people's lives.

Job Summary

As an Admin 1 - Customer Service Representative, you'll play a critical role in managing customer interactions, resolving issues, and providing exceptional service to our clients. This is a unique opportunity to join a dynamic team, develop your skills, and grow your career in a supportive and inclusive environment.

Essential Duties and Responsibilities

- Assist with maintaining and reviewing case files, filing electronically, and making inbound and outbound calls with customers. - Sort, screen, and distribute incoming and outgoing mail. - Escalate non-routine customer issues to tier 2 Admins. - Work in a team environment, communicate and coordinate with colleagues, as necessary. - Perform additional duties as assigned by leadership.

Minimum Requirements

- High School Diploma or equivalent. - 0-2 years of experience. - Ability to commit to a one-month training program, Monday - Friday, 8:30am - 5:00pm EST. - Ability to work a schedule of Tuesday - Saturday, 9:00am - 5:30pm EST. - Ability to work rotating weekends and holidays when required.

Home Office Requirements

- Internet speed of 20mbps or higher required (50 Mpbs for shared internet connectivity). - Minimum 5mpbs upload speed. - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Private work area and adequate power source. - Must currently and permanently reside in the Continental US.

EEO Statement

At arenaflex, we're committed to creating a diverse and inclusive workplace that values and respects the unique experiences and perspectives of all employees. We recognize the importance of diversity, equity, and inclusion in driving business success and delivering exceptional customer experiences. We're proud to be an Affirmative Action/Equal Opportunity Employer and welcome applications from qualified candidates from all backgrounds.

Pay Transparency

arenaflex compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market, and internal value analysis. Annual salary is just one component of our total compensation package, which includes short- and long-term incentives, program-specific awards, and a variety of benefits, such as health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off.

Hourly Base Pay Minimum for this Position

$17.20

Hourly Base Pay Maximum for this Position

$17.20

Why Join arenaflex?

- Remote Opportunity: Work from the comfort of your own home and enjoy a better work-life balance. - Dynamic Team: Join a team of dedicated professionals who are passionate about delivering exceptional customer experiences. - Career Growth Opportunities: Develop your skills and grow your career in a supportive and inclusive environment. - Competitive Compensation: Enjoy a competitive salary, benefits, and incentives that recognize your hard work and dedication. - Diverse and Inclusive Workplace: Join a workplace that values and respects the unique experiences and perspectives of all employees.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job We look forward to hearing from you! Apply for this job