Experienced Customer Testing Analyst – Voice of the Customer for arenaflex Financial Services Applications

At arenaflex, we're dedicated to revolutionizing the financial services industry with innovative solutions that empower our customers to thrive. As a key member of our team, the Experienced Customer Testing Analyst will play a vital role in ensuring the seamless integration of our applications, providing exceptional customer service, and driving process improvements across the organization.

About the Position

We're seeking a highly motivated and experienced Customer Testing Analyst to join our team. As a Customer Testing Analyst, you will be responsible for coordinating and performing systems integration testing, troubleshooting, and analysis for arenaflex financial services applications. You will work closely with customers to understand their testing needs, represent the Voice of the Customer (VOC) for product development, and collaborate with internal stakeholders to drive process improvements.

Responsibilities

As a Customer Testing Analyst at arenaflex, you will be responsible for:

• Coordinating and performing systems integration testing, troubleshooting, and analysis for arenaflex financial services applications.
• Creating test files and messages, configuring, staging, and delivering files via testing channels.
• Engaging with customers to understand their testing needs and representing the Voice of the Customer (VOC) for product development.
• Consulting with customers on setup, configuration, testing, and alignment to arenaflex requirements.
• Seeking opportunities to simplify and improve processes and procedures across the team and other arenaflex areas.
• Troubleshooting moderately complex issues related to systems integration and configuration, including researching and documenting issues.
• Providing Saturday support for customers performing Operational Readiness Testing (ORT) and regular testing in DIT environments.
• Participating in projects or workgroups to collaborate on improvement initiatives, including hosting meetings and documenting business requirements.
• Supporting testing activities such as Business Continuity, Operational Readiness, and application conversions/enhancements.

Requirements

To be successful in this role, you will need:

• 2-5 years of experience supporting customers with a record of providing outstanding service.
• A Bachelor's or Master's degree in a related field, or equivalent work experience.
• Prior work experience supporting testing initiatives.
• Experience with experiential (user) testing and working with internal and external parties.
• Understanding of payments systems or systems with equivalent complexity required.
• Prior experience working with Agile methodologies desired.
• Knowledge of key support tools and applications such as Dynatrace, Splunk, and Fedline is highly preferred.
• Ability to quickly grasp in-depth understanding of procedures and automated systems.
• Strong written and oral communication skills.
• Excellent teamwork and customer service skills.

Nice-to-Haves

While not required, experience with Agile methodologies and knowledge of specific applications like Dynatrace, Splunk, and various Fed services would be a valuable asset in this role.

Benefits

As a valued member of the arenaflex team, you can expect:

• A competitive salary range based on experience and qualifications.
• Hybrid working arrangements with regular on-site attendance required.
• Opportunities for personal growth and career advancement.
• A diverse and inclusive work environment that values collaboration, innovation, and customer satisfaction.

What We Offer

At arenaflex, we're committed to creating a work environment that fosters growth, innovation, and collaboration. As a Customer Testing Analyst, you will have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• Contribute to the development of innovative solutions that drive business growth and customer satisfaction.
• Participate in training and development programs that help you grow professionally and personally.
• Enjoy a comprehensive benefits package that includes health insurance, retirement savings, and paid time off.

How to Apply

If you're a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We can't wait to hear from you! Apply to this job Apply for this job