Experienced Appointment Setter/Customer Service Representative – High-Growth Remote Opportunity with arenaflex

Job Summary:

Join arenaflex, a rapidly growing national platform of leading foundation repair, basement waterproofing, crawlspace repair, concrete lifting, radon mitigation, and mold removal services businesses, as an Appointment Setter/Customer Service Representative. As a key member of our team, you will be responsible for setting high-volume in-home appointments with customers who have indicated a need for our services. With a focus on delivering exceptional customer experiences, you will be the first point of contact for our customers and play a critical role in driving business growth. This is a fully-remote role, and we welcome candidates from across the United States.

Company Overview:

arenaflex is a national platform of leading foundation repair, basement waterproofing, crawlspace repair, concrete lifting, radon mitigation, and mold removal services businesses dedicated to high-quality solutions for homeowners across the United States. Committed to being a partner of choice for outstanding businesses in the industry, arenaflex provides companies with extensive resources and expertise to support their growth initiatives, including training and talent development programs, access to high-quality products and equipment, sales and marketing support to accelerate lead generation, and advanced in-field technology and infrastructure.

Position Overview:

As an Appointment Setter/Customer Service Representative, you will be responsible for communicating with customers inbound/outbound (voice), and via email, text, and webchat to set high-volume in-home appointments. You will demonstrate an ability to follow a prescribed methodology to set quality appointments and input detailed notes into our CRM that are accurate, complete, and professionally written. You will also utilize critical thinking to analyze customers' needs and determine the scope of their home improvement projects, escalating complex issues appropriately.

Essential Duties:

* Utilize best-in-class customer contact technologies to communicate with customers inbound/outbound (voice), and via email, text, and webchat to set high-volume in-home appointments.

• Demonstrate an ability to follow a prescribed methodology to set quality appointments and input detailed notes into our CRM that are accurate, complete, and professionally written.
• Utilize critical thinking to analyze customers' needs and determine the scope of their home improvement projects, escalating complex issues appropriately.
• Showcase a commitment to continuous improvement and growth by actively seeking feedback and working to implement the coaching that is provided by leadership.
• Be unrelenting in a commitment to superior customer experiences on every interaction and showcase a customer-centric and positive attitude, always.

Work Experience/Requirements:

* Must be available to work flexible schedules as business requires, which might be inclusive of evenings or weekends. This is non-negotiable.

• Because this is a fully remote position, an adequate knowledge of and experience with MS Office (Word, Excel, Power Point, Teams, Outlook email/calendar) is required.
• Experience with Salesforce, Service Titan, Five9, or other best-in-class customer service technologies is a bonus.
• Basic understanding of home improvement and the construction industry is a plus.
• 100% attendance adherence is required in the first 30 days of employment, and a stellar attendance record is required for the duration of employment.
• We are in hyper-growth mode and will be acquiring many more brands over the next two years. If you’re able to work autonomously, are comfortable with change, and are excited at potential opportunities to grow in a rapidly changing environment, this opportunity is probably for you!

What We Offer:

* Competitive salary and pay structure

• Flexible work schedules to promote work-life balance
• Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match
• Plus additional perks to support your well-being and financial security

Why Join Us?

* Be part of a rapidly growing and dynamic company with strong private equity backing and exciting opportunities for growth

• Play a key role in driving innovation and improving our processes
• Enjoy competitive pay, excellent benefits, and opportunities for professional development
• Thrive in a collaborative and inclusive work environment with a strong emphasis on work-life balance

Job Type:

Full-time

Pay:

From $18.00 per hour

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

* Do you have experience in collections or as an appointment setter on your resume?

• Do you have home improvement experience?

Work Location:

Remote If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join arenaflex as an Appointment Setter/Customer Service Representative. Apply for this job