Experienced Hotline and Customer Care Operator – Japanese Speaking – Mental Health Support Specialist
At arenaflex, a leading digital mental health company backed by Temasek, we're on a mission to revolutionize the way people access and engage with mental healthcare. Our innovative platform, ThoughtFullChat ("TFC"), empowers individuals to take control of their mental wellbeing through a range of cutting-edge tools and services. From self-driven learning to one-on-one coaching with mental health professionals, we're committed to meeting our users where they are most comfortable. As a key member of our team, you'll play a vital role in delivering exceptional support to our clients through our wellness hotline. If you're passionate about making a difference in people's lives and possess excellent communication skills, we encourage you to join our dynamic team at arenaflex.
Job Summary:
We're seeking an experienced and compassionate Hotline and Customer Care Operator who can communicate effectively in Japanese. As a mental health support specialist, you'll provide critical support to individuals in crisis, manage customer queries, and ensure the smooth flow of referrals. If you're a strategic thinker with excellent problem-solving skills, we'd love to hear from you.
Key Responsibilities:
* Provide psychological first aid and crisis counselling to crisis callers using English, Cantonese/Mandarin, and Japanese (strongly preferred)
- Ensure the resolution of crisis situations according to the available protocols
- Oversee the operation and management of wellness hotline services, including attending to calls, de-escalating/escalating situations, and intervening as needed
- Support the clinical team in administrative processes and psychological case management
- Support operations in other day-to-day tasks, such as desktop research, data entry, and easy translations as needed (approximately 10-20% of time)
About You:
*
Strongly Preferred:
Ability to speak Japanese and/or Cantonese/Mandarin
- Some knowledge of Psychology is preferred but not compulsory, as training will be provided
- Excellent communication skills and the ability to communicate professionally, even under pressure
- Willingness to learn and work with tools needed to deliver the work
- Commitment to upholding the highest standards of privacy and ethics in handling sensitive data
What We Offer:
* A dynamic and supportive work environment that encourages growth and development
- Opportunities for career advancement and professional growth
- Comprehensive training and development programs to enhance your skills and knowledge
- A competitive salary and benefits package
- A chance to make a meaningful difference in people's lives and contribute to a mission-driven organization
About arenaflex:
arenaflex is an equal opportunity employer that values diversity and inclusion. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.
How to Apply:
If you're passionate about mental health and customer care, and possess the skills and experience we're looking for, please submit your application through our website. We can't wait to hear from you!
Apply Now:
[Insert link to application portal]
Join Our Team:
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. If you're a motivated and compassionate individual who shares our vision, we encourage you to apply for this exciting opportunity. Together, let's make a difference in people's lives and create a brighter future for mental health support. Apply for this job