Experienced Dental Customer Service Representative – Insurance and Healthcare Support

At arenaflex, we're dedicated to helping individuals and society thrive by creating a vast array of job opportunities. As a leading outsourcer, we strive to become the go-to choice for our clients, and we're looking for talented individuals to join our team as Dental Customer Service Representatives.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about making a positive impact. Our mission is to empower our team members to pursue their total vocation, both as individuals and as members of society. We believe in fostering a culture of growth, learning, and collaboration, and we're committed to providing our team members with the tools and support they need to succeed.

What We Offer

At arenaflex, we're proud to offer a range of benefits and perks that make us an attractive employer. Some of the highlights include:

• Qualfon University: All team members can further their education and earn a college degree through our comprehensive education program.
• Supportive Team Culture: Our fantastic team members and supervisors embody and live the arenaflex Mission & Values, creating a positive and inclusive work environment.
• Personal and Professional Support: Team members have FREE access to personal and professional support through our care coaches.
• Flexible Scheduling: Most shifts are 40 hours per week, allowing for a healthy work-life balance.
• Comprehensive Benefits: Medical, dental benefits, vision, and life & accident insurance for full-time employees.
• Paid Time Off (PTO): Enjoy paid time off to recharge and pursue your passions.

Responsibilities

As a Dental Customer Service Representative at arenaflex, you'll play a critical role in providing exceptional customer service to our clients. Your responsibilities will include:

• Answering Telephone Calls: Respond to basic customer questions and/or forward to appropriate personnel, utilizing your knowledge and expertise on insurance and healthcare.
• Processing Calls: Ensure service level agreements (SLAs) are met or exceeded by processing calls efficiently and effectively.
• Recording Calls: Document calls, process requests, and update account history with results of inquiry.
• Collaborating with Team Members: Interface with team members, management, and customers to resolve customer service issues.
• Improving Processes: Review and recommend modifications to procedures and workflow to ensure efficient and effective processing of transactions.
• Maintaining Composure: Remain calm and composed in escalated situations.
• Multitasking: Operate accurately and efficiently in a fast-paced environment, handling multiple responsibilities at one time.
• Outbound Calls: Conduct outbound calls to members in response to customer direction or other business needs.

Qualifications

To succeed as a Dental Customer Service Representative at arenaflex, you'll need:

• GED or High School Diploma: Required, with some college preferred.
• Experience in Dental Customer Support: A minimum of six (6) months experience in a dental customer support capacity preferred.
• Previous Experience in Inbound Customer Service: 1 year of previous experience in a government or private sector inbound customer service center preferred.
• Work-at-Home Experience: Prior work-at-home experience desired.
• Self-Management: Comfortable working self-managed.
• Typing Speed and Accuracy: Typing speed of 25 WPM with 90% accuracy required.
• Technical Skills: Knowledge of basic help desk software, computer software, and Microsoft Office applications.
• Problem-Solving and Communication Skills: Strong problem-solving skills to bring inquiries to effective resolution, and strong customer service skills with an emphasis on written and oral communication.
• Teamwork and Emotional Intelligence: Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries, and manage emotions and maintain positive energy.
• Passion for Meeting Goals: Passion for meeting or exceeding performance goals.

Work at Home Requirements

To work from home as a Dental Customer Service Representative at arenaflex, you'll need:

• High-Speed Internet: High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite, or Cellular Hotspot or Cellular Internet.
• Internet Speed: Upload speed of 5 Mbps; Download speed of 50 Mbps.
• ISP Stability: The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms.
• Cell Phone or Tablet: An available cell phone or tablet and the ability to install our required 2FA software for Multifactor authentication on that device.
• Equipment: arenaflex will provide all or some of the equipment needed based on the employees' request.

Additional Requirements

* Residency: You must reside in the state of California.

Equal Opportunity Statement

arenaflex is an equal opportunity employer. If you're passionate about delivering exceptional customer service and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Apply for this job