Experienced Data Analyst – Customer Success Strategy at arenaflex

Join arenaflex, a leading provider of customer experience solutions, as a highly skilled Data Analyst in our Customer Success Strategy & Automation Team. In this pivotal role, you will play a key part in driving customer value, adoption, and retention by leveraging data insights to inform strategic decisions and drive business growth.

The Intelligent Heart Of Customer Experience

arenaflex software was built to bring a sense of calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love. Our mission is to deliver best-in-class customer experience, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a global leader in customer experience solutions, with a commitment to fostering a fulfilling and inclusive work environment. Our hybrid way of working enables us to purposefully come together in person, at one of our many arenaflex offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.

Our Commitment to Diversity, Equity, and Inclusion

arenaflex is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at arenaflex are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Reasonable Accommodations

arenaflex endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Job Summary

We're seeking an experienced Data Analyst to join our Customer Success Strategy & Automation Team. As a key member of our team, you will analyze complex customer data to provide actionable insights that drive retention, product adoption, and expansion. You will partner with Customer Success leaders to define success metrics and provide insight into their book of business and team performance.

Responsibilities

* Analyze customer data including health scores, product usage, support trends, and CS engagement data

• Build dashboards and reports to track key metrics related to GRR, adoption, retention, and risk
• Partner with CS leadership to define success metrics and provide insight into their book of business and team performance
• Analyze key churn and contraction drivers at different customer lifecycle stages to identify areas of opportunity
• Provide retrospective analysis on churned customers to inform arenaflex's retention strategy
• Support segmentation, headcount planning, and coverage model analysis
• Drive CS analytics initiatives in partnership with RevOps, Enterprise Data and Analytics, and Product teams
• Translate business questions into actionable reporting and dashboards

Qualifications

* 5+ years of experience in an analytics or business intelligence role, preferably in a B2B SaaS environment

• Proficiency in SQL, Excel/Sheets, and BI tools (Looker preferred)
• Understanding of customer success, retention, and post-sales engagement models
• Strong business acumen and ability to tie analysis to strategic impact
• Experience working with cross-functional stakeholders, including CS, Sales, and Product
• Strong communication skills — ability to explain data insights to non-technical audiences
• Experience working as an analyst supporting Customer Success preferred
• Experience working with Gainsight, Salesforce, or Snowflake preferred

What We Offer

* A high-impact role at the intersection of technology and customer value

• Directly enable arenaflex's Customer Success team to engage smarter, faster, and more proactively
• Opportunities for career growth and learning
• A dynamic and inclusive work environment
• Competitive compensation package, including a US annualized base salary range of $113,000.00-$169,000.00
• Bonus, benefits, or related incentives may be eligible

How to Apply

If you're a motivated and detail-oriented individual with a passion for data analysis and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply to this job Apply To this Job Apply for this job