Remote Medical Assistant – Diabetes Device Support

Company: Aegis Digital Health | SweetSpot Location: Remote

About Us

SweetSpot simplifies diabetes care by providing a single platform for healthcare practices to monitor patients using CGMs and insulin pumps. Our virtual clinical support team helps practices deliver timely, proactive diabetes management through streamlined remote data sharing and personalized patient outreach. We’re committed to improving health outcomes while reducing the burden on clinic staff. Position Overview We are seeking a Remote Medical Assistant – Diabetes Device Support to serve as the primary support contact for patient outreach and remote engagement at our partner clinics. This is an ideal role for Medical Assistants looking to transition into remote care and move into digital health and technology-enabled care, while continuing to make a meaningful impact on patient outcomes. In this role, you will leverage your clinical experience in a non–patient-facing environment, supporting patients over the phone as they enroll in and use diabetes monitoring technology such as CGMs and insulin pumps. You will manage patient outreach and engagement for a dedicated clinic, ensuring patients successfully onboard, stay connected, and receive ongoing support. What You’ll Do

• Act as the main point of contact for patients within your assigned clinic(s), providing ongoing phone-based support, answering questions, and ensuring a smooth experience with the program.
• Manage Patient Outreach & Engagement
• Own patient outreach efforts for your assigned clinic by conducting outbound calls, following up with patients, and driving enrollment and retention in the SweetSpot program.
• Lead Patient Education & Enrollment
• Educate patients on the value of remote monitoring, guide them through enrollment, and help them understand how their device data supports their care team.
• Assist patients with setting up and troubleshooting CGMs and insulin pumps (Dexcom, Libre, Tandem, Medtronic), including app setup, data sharing, and syncing issues.
• Apply your Medical Assistant or clinical support experience in a remote, technology-enabled environment.

You're a great fit for this role if:

• You have "Back Office" Endo Experience: You’ve worked as a Medical Assistant (MA) or in an administrative support role within an endocrinology office and understand the workflow of a diabetes clinic. You want to apply your clinical knowledge in digital health or remote patient monitoring.
• You are an EMR Pro: You have experience navigating different EMRs and are comfortable documenting patient interactions in detail. You are comfortable being the go-to support person for a defined group of patients and a clinic
• You take ownership: You don’t just complete tasks; you care about the results of the specific client account you manage.
• You are tech-fluent: You are familiar with platforms like Dexcom Clarity, LibreView, or CareLink and enjoy helping others use them. You’re interested in technology-enabled care and supporting patients between visits
• You are a "People Person": You are confident on the phone, can break down technical instructions into simple language, and provide reassuring, friendly support. You enjoy helping patients over the phone and explaining technical concepts in simple terms
• You’re looking to transition from in-clinic work to a fully remote role

Required Qualifications

• Support Experience in Diabetes Care: At least 3 years of experience as a Medical Assistant (MA), CNA, or Patient Care Coordinator within an endocrinology clinic or diabetes-focused setting.
• EMR Proficiency: Demonstrated experience working inside Electronic Medical Records (EMRs) and maintaining accurate patient logs.
• Device Familiarity: Strong familiarity with diabetes technologies like Dexcom, Freestyle Libre, Eversense, or insulin pumps (e.g., Tandem, Medtronic, Omnipod).

Preferred Qualifications

• Prior experience in a Customer Success or Account Management role.
• Experience in telehealth, remote patient monitoring (RPM), or a technology-enabled care setting.
• Bilingual (Spanish-speaking) is a plus.

Key Skills

• Accountability & Ownership: Ability to manage a specific client roster and drive results independently.
• Tech-Savvy: Confident using apps, online portals, and digital platforms.
• Excellent Communication: Strong verbal and written skills, with the ability to calmly guide patients through troubleshooting.
• Empathy and Patience: Able to listen deeply and offer encouragement to patients new to technology.

Why Join Us?

• Impactful Work: Help patients take control of their diabetes and reduce the burden of care for providers. Make meaningful patient impact – help patients stay connected, informed, and engaged in their care.
• Remote-First Culture: Work from anywhere in a supportive, mission-driven environment. Ideal for Medical Assistants transitioning to remote care – move out of the clinic while staying in healthcare.
• Startup Agility: Join a fast-growing, innovative team changing the future of diabetes care. Break into digital health – gain experience in remote patient monitoring and healthcare technology.
• Competitive Benefits: Includes health insurance, unlimited PTO, professional development opportunities, and more.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have at least 3 years of experience as a Medical Assistant (MA), CNA, or Patient Care Coordinator within an endocrinology clinic or diabetes-focused setting.
• Are you familiar with these diabetes technologies like Dexcom, Freestyle Libre, Eversense, or insulin pumps (e.g., Tandem, Medtronic, Omnipod)? Please list the technologies you have worked with and are proficient with using/troubleshooting.

Experience:

• EMR systems: 3 years (Required)
• Remote Patent Monitoring: 3 years (Required)

License/Certification:

• Certified Medical Assistant (Preferred)

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