Experienced Customer Service Representative – US Market (Bilingual English/Spanish) for arenaflex
At arenaflex, we're passionate about empowering individuals and businesses to thrive in a rapidly changing world. As a Customer Service Representative on our US market team, you'll play a vital role in delivering exceptional support to our business clients, ensuring they have a seamless experience with our platform. If you're a customer-centric problem-solver with a passion for innovation, we'd love to hear from you.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that's dedicated to making a positive impact on people's lives. Our mission is to provide innovative solutions that help individuals and businesses succeed, and we're committed to fostering a culture of inclusivity, creativity, and collaboration. With a global network of over 1000+ passionate individuals, we're constantly pushing the boundaries of what's possible.
The arenaflex Difference
We're not your typical company. We're a scale-up that thrives in a fast-paced, ever-changing environment. We're not afraid to take risks, challenge the status quo, and innovate. If you're someone who loves bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you'll fit right in. We're not looking for people who crave stability and predictability; we're looking for individuals who are passionate about making a difference and willing to roll up their sleeves to get the job done.
Job Summary
As a Customer Service Representative on our US market team, you'll be responsible for providing top-notch support to our business clients, addressing their inquiries, and ensuring a smooth experience with our platform. You'll work closely with our US-based customer base, leveraging your technical expertise and customer service skills to resolve issues efficiently and effectively.
Key Responsibilities
* Provide assistance and respond to inquiries from US-based business customers through phone (inbound and outbound), offering technical support and education for the app; and replying to email inquiries.
- Handle customer interactions to resolve issues on the first contact, manage inquiries and data through internal systems, and maintain accurate records of all interactions and concerns via CRM.
- Effectively multi-task and manage a large volume of calls.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Report issues to the technical support team and provide timely feedback to the company through designated channels regarding service, bug, or provider concerns.
- Continuously improve your understanding of the app and enhance your customer service skills.
- Work respectfully with peers, other teams, and departments while maintaining a positive, empathetic, and professional attitude at all times.
Requirements
We're looking for someone who can demonstrate:
- Must be available to work Monday-Friday in line with a CT timezone (8:30am to 5pm)
- Fluency in English and Spanish
- At least 2+ year(s) of customer service and/or technical support experience, preferably with technology/SaaS companies
- Strong knowledge of Windows, iOS, Android, web browsers, and GSuite
- Excellent interpersonal skills with a customer-focused mindset.
- Ability to combine technical “know how” with exceptional soft skills including but not limited to strong empathy, patience, communication and listening skills
- Ability to adapt quickly and handle challenging situations as they arise.
- Comfortable working under time pressure.
- Willingness to collaborate with an international team and adapt to different cultural norms.
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
- Comprehensive health, dental, and vision coverage.
- Secure your future with our 401K match program.
- Generous parental leave policy to support your family; 12 weeks paid after 12 months with arenaflex
- 20 Days (PTO) Paid Time Off
- Flexible work arrangements, including full-time remote work.
- Eligibility For Monthly Performance Bonus
- Pet insurance to help take care of your furry friends.
Work Environment and Company Culture
We're proud of our inclusive and diverse work environment, where everyone feels valued and supported. We're committed to creating a culture that's open, collaborative, and innovative, where you can grow and develop your skills. Our team is passionate about making a difference, and we're looking for like-minded individuals who share our values.
How to Apply
If you're a customer-centric problem-solver with a passion for innovation, we'd love to hear from you. Please submit your application and CV in English to ensure it's successfully reviewed. We can't wait to hear your story and learn more about your skills and experience. Apply to this job Apply for this job