Experienced Customer Service Advisor with Hungarian Language Skills – Join arenaflex Team

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Advisor with Hungarian language skills, you'll play a vital role in providing top-notch support to our customers, ensuring their satisfaction and loyalty to our brand. If you're passionate about delivering outstanding customer service, have a flair for communication, and are fluent in Hungarian, we'd love to hear from you!

About arenaflex

arenaflex is a leading global company that specializes in designing and manufacturing innovative home appliances. With a rich history spanning over [insert years], we've established ourselves as a trusted brand, known for our commitment to quality, innovation, and customer satisfaction. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional results.

Job Summary

As a Customer Service Advisor with Hungarian language skills, you'll be responsible for providing exceptional customer service support to our clients via phone, web form, or web chat. You'll be the face of arenaflex, handling incoming and follow-up customer enquiries, resolving routine problems, and ensuring a seamless customer experience. If you're a customer service enthusiast with a knack for communication, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.

• Follow established procedures to address customer needs promptly and professionally.
• Process warranty claims and coordinate repair services for customers.
• Provide technical troubleshooting support and guidance.
• Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.
• Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.
• Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

Our Requirements

• C1/C2-level proficiency in Hungarian language, both written & verbal

• B2 English language skills
• Proven experience in a Customer Service role, ideally within consumer products
• Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)
• Competence in Microsoft Office
• Ability to empathize with customers while maintaining an objective perspective
• Excellent telephone manner and ability to handle queries quickly and efficiently
• Team-oriented with a positive attitude and ability to support colleagues

Optional Qualifications

• High school graduate or similar

• Previous experience in customer service with or in a Contact Centre
• Experience in complaint handling to ensure customer satisfaction
• Familiarity with Social Media and/or E-Commerce platforms
• Experience in cross-selling or up-selling product
• Interested in new technologies such as AI

What We Offer

• Work in a modern office at Global Office Park, right in the heart of Katowice.

• Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.
• Attractive bonus for recommending your friends to work with us.
• Friendly, international work environment.
• Many opportunities for career development.

Work Environment and Company Culture

At arenaflex, we foster a collaborative and inclusive work environment that encourages creativity, innovation, and growth. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional results. We believe in recognizing and rewarding our employees' achievements, providing opportunities for career development, and promoting work-life balance.

Compensation, Perks, and Benefits

We offer a competitive salary, attractive bonus structure, and a comprehensive benefits package that includes private medical care, life insurance, and language training. Our employees also enjoy a range of perks, including flexible working hours, remote work options, and a friendly, international work environment.

How to Apply

If you're a customer service enthusiast with a knack for communication and a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Location

Our office is located at Global Office Park, Building A2, Floors 10-13, Katowice, Poland.

Language Requirements

English (Required), Hungarian (Required)

Time Type

Full-time

Equal Opportunities Employer

arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from talented individuals from diverse backgrounds, and we're proud to be an employer of choice for people with disabilities.

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