Experienced Assembly/Customer Service Representative – Coatings Industry Expertise
At arenaflex, we're committed to pushing the boundaries of innovation in the coatings industry. Our cutting-edge technologies protect customers' products from the harshest elements, while adding dimension and beauty with vibrant finishes. As a leader in this space, we're constantly evolving our portfolio of brands to meet the demands of modernizing infrastructure, electric and autonomous vehicles, and more. We're seeking an experienced Assembly/Customer Service Representative to join our team at our facility in Roseville, MN. This role is a unique blend of technical expertise, customer service, and inventory management. If you're passionate about delivering exceptional customer experiences and have a knack for troubleshooting complex issues, we want to hear from you.
About arenaflex
arenaflex operates its business in two segments: Performance Coatings and Mobility Coatings, serving four end markets across North America, EMEA, Latin America, and Asia-Pacific. Our diverse global footprint enables us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We're committed to sustainability, with a 2040 carbon neutrality goal and 10 other initiatives aimed at optimizing our customers' businesses and achieving their goals.
Key Responsibilities
As an Assembly/Customer Service Representative, you'll be responsible for:
- Providing exceptional customer support for all X-Pert hardware and software via telephone, occasionally at customer location
- Recording all customer communication by documenting customer name, status, problem, and procedures taken within SalesForce
- Processing appropriate forms for repair orders, invoices, and requests, obtaining approval when necessary
- Following up with customers/vendors on unresolved issues and outstanding loaner equipment/returns
- Preparing and shipping customer orders and repair orders within agreed deadlines
- Performing hardware repair/refurbs on all products distributed, returning defective parts to vendors under warranty
- Responsible for purchasing parts and supplies, maintaining adequate inventory of resale and spare parts
- Maintaining X-Pert drawings, parts/material spreadsheets, and lid/can library
- Maintaining X-Pert slide machine and slide inventory to produce lids per agreed deadlines
- Assisting X-Pert Engineers and Programmers on product development, product testing, and troubleshooting when necessary
- Performing miscellaneous duties as directed
Key Requirements
* High School Diploma or equivalent required
- Prefer formal training in computers from vocational school or college
- 1-2 years of experience in computer support with telephone support preferred, including experience in configuring various PC hardware and software
- Ability to troubleshoot and perform basic PC hardware maintenance
- Knowledge of a variety of personal computers, software packages, and related hardware/software
- Strong interpersonal and communication skills
Physical Requirements
* Ability to exert up to 70 pounds of force to lift and move materials
- Ability to stoop, crouch, reach, lift, walk, and grasp to move materials
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure your success
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and pushing the boundaries of innovation in the coatings industry. Our diverse global footprint and commitment to sustainability make us a leader in this space. If you're looking for a challenging and rewarding career, join our team and be part of our mission to optimize our customers' businesses and achieve their goals.
How to Apply
If you're a motivated and customer-focused individual with a passion for technical expertise, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply to this job Apply for this job