Experienced Bilingual (Spanish/English) Sales Customer Experts - Evening/Overnights - Remote - Full-time
Join arenaflex, a global, digital business services company, as we continue to revolutionize the way businesses operate in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, clients, and the environment.
About arenaflex
arenaflex is a digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Our mission is to make people's lives simpler, faster, and safer by providing a balanced high-tech and high-touch approach blended with deep industry and geographic expertise.
Benefits of Working with arenaflex
* Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
As a key contributor to arenaflex, you will have the opportunity to interact with people from all walks of life and work in a collaborative and engaging environment. Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company, demonstrating that the sky is the limit at arenaflex.
Your Responsibilities
As a Bilingual (Spanish/English) Sales Customer Expert, you will be responsible for:
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Meeting sales objectives as defined
We're Looking for Fearless People
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:
- 6 months Sales customer service experience minimum
- Bilingual - Spanish and English
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- 6 months Call Center experience, preferred
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- 6 months sales experience minimum
- Able to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
- Superior negotiating skills
Work from Home Requirements
To work from home, you will need:
- Internet Requirements:
- Minimum subscribed download rate equal or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our arenaflex Family
At arenaflex, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Apply to this job Apply To this Job Apply for this job