Experienced Talent Manager – Administrative & Customer Support

At arenaflex, we're on a mission to connect top talent with exciting opportunities at great companies. As an Experienced Talent Manager – Administrative & Customer Support, you'll play a critical role in driving business growth and delivering exceptional customer service to our clients and candidates. If you're a motivated and results-driven professional with a passion for business development and talent management, we want to hear from you!

Job Summary

Our Talent Managers work in a team environment and have responsibility for negotiating and developing business with new and current clients. You'll market our services via telephone, video, and in-person meetings with hiring managers and decision-makers in administrative and customer support departments. Your primary focus will be on recruiting, interviewing, and matching highly skilled administrative and customer support professionals with clients' projects, contract assignments, and contract-to-full-time opportunities. You'll also manage ongoing engagements to deliver outstanding customer service to both clients and candidates, provide ongoing communication and career guidance to candidates, and participate in local trade association and networking events to increase arenaflex's presence in the local business community.

Key Responsibilities

* Develop and execute business strategies to drive growth and revenue in the administrative and customer support markets

• Build and maintain strong relationships with clients, candidates, and other stakeholders to deliver exceptional customer service and drive business results
• Recruit, interview, and match highly skilled administrative and customer support professionals with clients' projects, contract assignments, and contract-to-full-time opportunities
• Manage ongoing engagements to deliver outstanding customer service to both clients and candidates
• Provide ongoing communication and career guidance to candidates to ensure their needs are met and they're satisfied with their experience
• Participate in local trade association and networking events to increase arenaflex's presence in the local business community
• Collaborate with internal teams to develop and implement marketing strategies, sales initiatives, and other business development programs
• Analyze market trends, competitor activity, and other external factors to inform business decisions and drive growth

Essential Qualifications

* Bachelor's degree in Business Administration, Marketing, or a related field

• 1+ years of administrative or customer support experience, preferably in a business development or sales role
• 2+ years of experience in Business Development in a metrics-driven environment, with a proven track record of success in developing new business in a multi-call, multi-decision maker environment
• Prior success marketing to and closing top-level decision makers at small/medium-sized businesses and cultivating mutually beneficial long-term relationships
• Working knowledge of current Windows Operating System, Microsoft Office Suite, and any Contact Management Application (Salesforce)
• Knowledge and familiarity with administrative and customer support department operations
• Positive attitude and an engaging business-like approach

Preferred Qualifications

* Master's degree in Business Administration, Marketing, or a related field

• 3+ years of experience in Business Development in a metrics-driven environment, with a proven track record of success in developing new business in a multi-call, multi-decision maker environment
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, candidates, and other stakeholders
• Experience with CRM software and other business development tools

Skills and Competencies

* Business development and sales skills, with a proven track record of success in developing new business and driving revenue growth

• Strong communication and interpersonal skills, with the ability to build strong relationships with clients, candidates, and other stakeholders
• Analytical and problem-solving skills, with the ability to think critically and make informed decisions
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Experience with CRM software and other business development tools

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Talent Manager – Administrative & Customer Support, you'll have access to a range of training and development opportunities, including:

• Ongoing training and development programs to help you build your skills and knowledge
• Opportunities to work with a diverse range of clients and candidates, and to develop your expertise in different areas of business development
• Collaborative and supportive team environment, with opportunities to learn from and share knowledge with colleagues
• Recognition and rewards for outstanding performance and contributions to the business
• Opportunities to take on new challenges and responsibilities, and to advance your career within the company

Work Environment and Company Culture

At arenaflex, we're proud of our collaborative and supportive company culture. We believe in creating a work environment that's inclusive, diverse, and respectful, and that allows our employees to thrive and grow. As an Experienced Talent Manager – Administrative & Customer Support, you'll have the opportunity to work with a talented and dedicated team of professionals, and to contribute to a business that's committed to making a positive impact in the communities we serve.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including:

• Base salary: $68,640 to $71,000 per year, depending on experience and location
• Bonus pay: Eligible for bonus pay based on individual and team performance
• Group health insurance benefits: Medical, vision, dental, and life insurance
• Flexible spending and health savings accounts
• Paid parental leave of up to 6 weeks
• Short/long-term disability
• Paid time off for vacation, personal needs, and sick time
• Choice Time Off (CTO): Up to 17 days of CTO per calendar year, pro-rated based on hours worked per week
• 11 paid holidays per calendar year
• Opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees

Conclusion

If you're a motivated and results-driven professional with a passion for business development and talent management, we want to hear from you! As an Experienced Talent Manager – Administrative & Customer Support, you'll have the opportunity to work with a talented and dedicated team of professionals, and to contribute to a business that's committed to making a positive impact in the communities we serve. Apply today to join our team and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job