Experienced Tier 2 E-Commerce Phone/Chat Support Specialist – Gaming Industry Expert

At arenaflex, we're on a mission to revolutionize the world of customer support by partnering with top-tier brands and clients across the globe. As a leading provider of managed digital engagement services, we're seeking highly skilled and passionate individuals to join our network of Mod Contractors. If you're a customer support expert with a passion for gaming and a knack for delivering exceptional service, we want to hear from you!

About arenaflex

arenaflex is a global leader in managed digital engagement services, with a team of over 10,000 Mods working with some of the world's coolest brands, including the NFL, Zendesk, and Topps. Our mission is to bring companies closer to their customers than ever before, and we're looking for talented individuals to join our squad. With a presence in 70+ countries and availability in 50+ languages, we're the perfect partner for any business looking to elevate their customer support game.

Job Summary

As a Tier 2 E-Commerce Phone/Chat Support Specialist, you'll be responsible for providing exceptional customer support to some of the world's most iconic gaming brands. You'll work from the comfort of your own home, enjoying flexible schedules and the opportunity to work on a variety of exciting projects. If you're passionate about gaming, have a knack for problem-solving, and are comfortable working in a fast-paced environment, we want to hear from you!

Responsibilities

As a Tier 2 E-Commerce Phone/Chat Support Specialist, you'll be responsible for:

• Providing exceptional customer support via Zendesk ticketing system
• Using admin order tools to review order status and provide resolutions to customers
• Using admin tools to review user accounts and assist with account issues
• Working with customers to resolve concerns and provide solutions
• Collaborating with internal teams to resolve complex issues
• Providing feedback and suggestions for process improvements

Requirements

To be successful in this role, you'll need:

• Previous customer support experience, preferably in the e-commerce or gaming industry
• Familiarity with Zendesk, or a willingness to learn
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Comfortable working in a remote environment with minimal supervision
• Passion for gaming and a willingness to learn about new products and services
• Ability to work flexible hours, including weekends and evenings
• Reliable internet connection and a dedicated laptop or desktop computer with Windows 10 or above
• Quality headset and a quiet workspace

Preferred Qualifications

* Experience working in a call center or customer support environment

• Familiarity with e-commerce platforms and order management systems
• Experience working with customers in a gaming or entertainment industry
• Knowledge of gaming products and services
• Ability to work in a team environment and collaborate with internal teams

What We Offer

As a Mod Contractor with arenaflex, you'll enjoy:

• Flexible scheduling and the opportunity to work from home
• Competitive hourly rate, discussed during the interview process
• Paid orientation and training
• Access to 'Hot Gigs' postings exclusive to the Mod Network
• Opportunity to work with some of the world's coolest brands and clients
• Collaborative and dynamic work environment
• Opportunities for career growth and professional development

Work Environment

As a remote worker, you'll have the flexibility to work from the comfort of your own home. We require a dedicated laptop or desktop computer with Windows 10 or above, a quality headset, and a quiet workspace. You'll also need to install MSQ security software and a 2FA app on your phone.

How to Apply

If you're passionate about gaming and customer support, and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Pay Rates

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

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