Experienced Full Stack Customer Engineer – M365, Copilot & SharePoint (Bi-lingual)
Join arenaflex, a global technology and services leader, as we power the world's best brands with intelligent transformation solutions. Are you a seasoned IT professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join our team of game-changers at arenaflex as a Customer Engineer, specializing in M365, Copilot, and SharePoint.
About arenaflex
arenaflex is the intelligent transformation partner that powers a world that works. We're a global technology and services leader that combines human-centered design, powerful data, and strong technology to accelerate transformation at scale. Our team of experts is dedicated to helping companies become refreshingly simple to work, interact, and transact with. With unique data and insights, deep industry expertise, and advanced technology solutions, we're shaping new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team
Our Technical Products and Services team is the driving force behind arenaflex's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. Our team delivers strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.
The Role
As a Customer Engineer, you will play a key role in providing technical leadership to Microsoft Premier customers across the globe. You will help ensure customer IT environments remain optimized, secure, and operationally healthy through proactive, consultative engagement. Your expertise will be invaluable in preventing issues before they occur by offering expert guidance on best practices, conducting risk assessments, supporting complex migrations, and delivering dedicated support services both remotely and onsite.
Key Responsibilities:
* M365 and SharePoint Administration: + Administer and govern SharePoint Online environments. + Implement and manage M365 Copilot and OneDrive for Business. + Develop and maintain SharePoint sites and related applications.
- Technical Expertise:
+ Handle important customer issues and work effectively in challenging situations. + Utilize technical skills for troubleshooting Office applications, particularly Outlook. + Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update.
- Office Product Management:
+ Manage licensing and activation for perpetual and subscription versions. + Maintain software within fixed and modern lifecycle policies. + Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac.
- Migration and Upgrades:
+ Lead migration projects from on-premises to cloud-based solutions. + Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps. + Facilitate changes from MSI-based to C2R-based installations.
Qualifications:
* Minimum of 10+ years of total experience in IT.
- 5+ years of experience with Office 2016/M365 Apps.
- Proficiency in M365 Apps Admin Center capabilities.
- Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook).
- Basic knowledge of local and cloud group policies.
- Experience with environment-specific scenarios involving third-party applications and add-ins.
Preferred Skills:
* Strong problem-solving and analytical skills.
- Excellent communication and customer service abilities.
- Ability to work independently and within a team environment.
What We Offer:
* Competitive base salary range: $92,000 - $110,000, plus incentives that align with individual and company performance.
- Comprehensive benefits package, including medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.
- Opportunity to work with cutting-edge technology and make a real impact in high-scale enterprise environments.
- Collaborative and dynamic work environment with a team of experts who share your passion for delivering exceptional customer experiences.
- Professional growth and development opportunities, including training and mentorship programs.
Language Requirements:
* English (Required)
- Portuguese or Spanish (Required)
Time Type:
* Full-time
Physical & Mental Requirements:
* While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Equal Opportunity Employer:
arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
How to Apply:
If you're a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application by August 25, 2025. Apply for this job