Part-Time Remote Admin and Customer Service Representative – Join arenaflex's Dynamic Team

At arenaflex, we're not just a company – we're a community-driven, regenerative farm dedicated to bringing nutrient-dense food to our community while healing the earth and ensuring our animals are happy. Our work is meaningful, and we pride ourselves on being a hardworking, results-driven team that strives to give 110% every day. We're passionate about making a difference, upholding our ethos, and ensuring raw milk safety. As a dedicated and organized Admin and Customer Service Representative, you'll play a vital role in maintaining excellent communication with our customers and coordinating with our Amish team. If you're passionate about customer service, sustainability, and community, we'd love to hear from you!

About arenaflex

arenaflex is a medium-sized, family-friendly farm that's committed to making a positive impact on our community and the environment. We're a hardworking team that's driven by a shared vision of creating a better world through sustainable practices and nutrient-dense food. Our farm is a place where animals are treated with care and respect, and where our customers can trust that they're getting the best possible products.

Key Responsibilities

As an Admin and Customer Service Representative, you'll be responsible for the following key tasks: ### Administration & Data Entry

• Perform data entry for dairy cow sheets and conduct weekly analysis to ensure accurate records and informed decision-making.
• Handle applications and submit necessary forms in a timely and efficient manner.
• Maintain calendars and schedule appointments to ensure seamless communication and coordination with our Amish team.
• Assist with human resources tasks, including handbook updates and paperwork, to ensure compliance and accuracy.
• Organize and manage our Google Drive to ensure easy access to important documents and information.
• Manage customer emails, calls, and texts to provide exceptional customer service and support.

### Customer Service

• Answer calls, texts, and social media inquiries in a timely and professional manner to provide excellent customer service.
• Coordinate with our Amish team to ensure seamless operations and effective communication.
• Schedule deliveries and manage customer communication regarding raw milk herdshares to ensure timely and accurate delivery.
• Provide exceptional customer service and support to our customers, responding to their inquiries and concerns in a timely and professional manner.

Qualifications

To be successful in this role, you'll need to possess the following qualifications: ### Essential Qualifications

• Strong organizational skills and attention to detail to ensure accurate records and informed decision-making.
• Excellent communication skills, both written and verbal, to provide exceptional customer service and support.
• Experience in administration and customer service to ensure effective communication and coordination with our Amish team.
• Proficient in Google Drive and other office applications to ensure easy access to important documents and information.
• Ability to work independently and manage time effectively to meet deadlines and ensure seamless operations.

### Preferred Qualifications

• Experience working in a farm or agricultural setting to understand the unique challenges and opportunities of our industry.
• Familiarity with raw milk production and herdshare programs to ensure accurate and informed communication with our customers.
• Strong problem-solving skills to resolve customer complaints and concerns in a timely and professional manner.
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

Why Join arenaflex?

This is a unique opportunity to be part of a meaningful mission while working in a dynamic and supportive environment. If you're passionate about customer service and want to contribute to a company focused on sustainability and community, we'd love to hear from you! As a member of our team, you'll have the opportunity to:

• Work in a dynamic and supportive environment that's committed to making a positive impact on our community and the environment.
• Develop your skills and expertise in administration and customer service to ensure exceptional customer service and support.
• Contribute to a company that's dedicated to sustainability and community, making a real difference in the world.
• Enjoy a competitive compensation package and benefits that reflect our commitment to our employees' well-being and success.

How to Apply

If you're passionate about customer service and want to join a dynamic and supportive team, please submit your proposal on Upwork, including your relevant experience and why you would be a great fit for our team. Including a video is a plus! We look forward to connecting with you! Apply Now: [Insert Upwork link] Apply for this job