Experienced Consultant Streaming Support – Customer Service – Remote Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way people interact with technology and entertainment. As a leading provider of digital transformation services, we're seeking a talented and customer-centric Consultant Streaming Support to join our dynamic team. In this remote customer service role, you'll be the face of arenaflex, assisting customers with technical issues, account inquiries, and troubleshooting related to streaming services. If you're passionate about technology, customer service, and providing exceptional experiences, we want to hear from you!

About arenaflex

arenaflex is a digital transformation company that's been helping customers globally, across industries, provide exceptional experiences for their customers for over 35 years. We're proud to have been recognized as a Great Place to Work in the US, and we're committed to making digital processes feel more human for our customers. Our team is passionate about innovation, customer satisfaction, and growth, and we're excited to welcome like-minded professionals to our dynamic team.

Job Description

As a Consultant Streaming Support, you'll be responsible for:

• Assisting customers with technical issues, account inquiries, and troubleshooting related to streaming services
• Collaborating with cross-functional teams to enhance customer satisfaction and ensure a seamless streaming experience
• Providing exceptional customer service, resolving technical problems efficiently, and maintaining a customer-first approach
• Working in a fast-paced, dynamic environment, handling multiple customer interactions simultaneously
• Utilizing CRM applications, technical support tools, and Microsoft Office software to provide effective solutions
• Participating in ongoing training and development to stay up-to-date with the latest streaming services and technologies

What We Offer

* Competitive hourly rate and paid training

• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental, and vision benefits, plus added benefits such as 401k and paid time off
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities – 80% of our frontline leaders began their careers at arenaflex as reps
• EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex

Qualifications

* Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience

• Experience with streaming, including basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

Requirements for Remote Work

* Excellent Internet connectivity

• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Wireless and/or satellite Internet Service Providers are not compatible with our systems

Why Join arenaflex?

* Be part of a dynamic team that's passionate about innovation, customer satisfaction, and growth

• Enjoy a competitive hourly rate and paid training
• Take advantage of additional pay incentives, rewards & recognition programs, and benefits
• Participate in ongoing training and development to stay up-to-date with the latest streaming services and technologies
• Enjoy a flexible work environment, with opportunities to work from home and achieve a better work-life balance

How to Apply

If you're a customer-centric professional with a passion for technology and streaming services, we want to hear from you! Apply now to join our dynamic team at arenaflex and take the first step towards a fulfilling career in customer service.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

Administrative EEO Record

Please note that the completion of the Administrative EEO Record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Your cooperation is voluntary, and inclusion or exclusion of any data will not affect any employment decision. Apply for this job