Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support

At arenaflex, we are dedicated to delivering exceptional customer service and administrative support to our esteemed clients in the healthcare industry. As a leading provider of administrative and clinical support staff, we are seeking a highly skilled and motivated Customer Service Specialist I to join our team. This is an exciting opportunity to grow your career as part of our Revenue Cycle Career Ladder, working with a top healthcare provider network in the Northeast.

About arenaflex

arenaflex is a renowned organization that provides administrative and clinical support staff to ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. Our team of experienced professionals is committed to delivering exceptional customer service while maintaining a productive environment for all employees. We are an equal employment opportunity employer and adhere to all requirements of all applicable federal, state, and local civil rights laws.

Job Summary

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. This role requires a high level of professionalism, courtesy, and attention to detail, as you will be interacting with patients, insurance carriers, and healthcare providers on a daily basis. Your primary responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor accounts with new demographic and insurance coverage information, and handling customer inquiries, disputes, and complaints.

Key Responsibilities

* Handle a large volume of calls and perform work in a timely manner

• Attempt to collect full payment from patients or guarantors in a professional and courteous manner
• Establish payment arrangements per guidelines and document terms in the billing system
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes, and complaints, escalating contentious complaints to a supervisor or higher management
• Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate
• Clearly document in the system a summary of work and follow-up steps after each call

Essential Qualifications

* High school graduate or GED certificate is required

• A minimum of 6 months' experience in a physician billing or third-party payer environment
• Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
• Candidate must demonstrate the ability to understand and navigate the payer adjudication process
• Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred
• Knowledge of medical terminology is preferred
• Previous call center/claims experience is preferred
• Previous experience in an academic healthcare setting is preferred

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and other software applications
• Experience with electronic medical records and practice management systems

Compensation and Benefits

* Hourly rate ranges: $21.63 - $26.44

• Our salary offers will fall within these ranges, taking into account experience, skill set, and other differentiating factors including education
• Comprehensive benefits package, including healthcare and various other benefits
• Paid time off to promote a healthy lifestyle

Career Growth Opportunities

* Opportunity to grow as part of our Revenue Cycle Career Ladder

• Professional development and training opportunities to enhance your skills and knowledge
• Collaborative and supportive work environment with a team of experienced professionals

Work Environment

* Primarily remote position, with occasional requirements to visit the office for training, meetings, and other business needs

• Must reside in the Tri-State area

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Apply for this job