Experienced Health Assistant/Healthcare Customer Service Representative – Total Health & Benefits (Remote)
Join arenaflex, a leading provider of personalized health and benefits solutions, in revolutionizing the healthcare industry. As an arenaflex Health Assistant/Healthcare Customer Service Representative, you will play a vital role in empowering individuals to live their healthiest lives.
About arenaflex
arenaflex is a pioneering company that has been transforming the healthcare landscape by providing innovative, technology-enabled health and benefits solutions. Our mission is to empower every person to live their healthiest life by navigating the complexities of the healthcare system with empathy, expertise, and exceptional service. With a strong focus on customer satisfaction, we have consistently received ratings over 90 percent and have been recognized as a Top Place to Work by Inc. Magazine and Excellence in Customer Service by Business Intelligence.
Job Description
As an arenaflex Health Assistant/Healthcare Customer Service Representative, you will be the primary connection and resource for members with all their healthcare needs and benefits. You will have the opportunity to make a meaningful impact in the lives of our members by helping them navigate the complex healthcare system, influencing their decisions and behavior, and providing exceptional customer service.
Key Responsibilities:
* Deliver interventions to support members in navigating the healthcare system, including: + Supporting members to find the right care at the right time + Influencing members' decisions and behavior by making them smarter consumers of healthcare + Translating benefit packages and care plans to help members take appropriate action + Helping members find doctors and uncovering barriers that prevent them from getting the care they need + Identifying when and making it easy to connect with the right clinical resource
- Drive better client outcomes by:
+ Assisting with improved financial outcomes, including helping members avoid inappropriate healthcare usage and process errors + Assisting with improved health (medical and behavioral) outcomes, including helping clients understand and optimize their preventive services and reducing avoidable admits, ER usage, and readmits
- Utilize technology and internal resources to understand the member's path, actions needed, and next steps
- Collaborate with other teams to ensure seamless delivery of services and achieve shared goals
Qualifications:
* Minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience
- Relevant background experience can include, but is not limited to:
+ Insurance setting + Telephonic customer service + Medical office + Health Plan + Social services + Behavioral health + Counseling + Healthcare coordination + Pharmacy tech + Benefits specialist + Health coach + Case management + Exercise and health education
- Highly agile and comfortable in a high-paced, innovative, technology-driven environment
- Knowledge of consumer health plans and terminology
- Understanding of how patients use and access healthcare
- Ability to thrive in a performance-based environment
- Demonstrate high-level personal accountability
- Ability to listen, talk, and type all at once through multi-channel communications
- Empathetic and superior critical thinking
- Commitment to quality and continuous improvement
- Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
- Strong self-management/self-starter
- Excellent written and verbal communication skills
Additional Information:
* arenaflex requires a Broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi)
- IT equipment will be provided directly by arenaflex
- Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)
What is Important to Us:
At arenaflex, we are committed to creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our secret to success is:
- We find joy and purpose in serving others
- We are strong individually and together, we're powerful
- We roll up our sleeves and get stuff done
- We're boldly and relentlessly reinventing healthcare
Why Join arenaflex?
* Make a meaningful impact in the lives of our members
- Work in a dynamic, innovative, and technology-driven environment
- Collaborate with a talented team of professionals who share your passion for healthcare
- Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Participate in ongoing training and development opportunities to enhance your skills and career growth
How to Apply:
If you are a motivated and compassionate individual who is passionate about healthcare and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job