Experienced Customer Support Representative – Tier 1 (Remote, US)

At arenaflex, we're revolutionizing the way service-based businesses operate, and we're looking for talented individuals to join our team as Customer Support Representatives, Tier 1. As a key member of our client services team, you'll play a vital role in delivering exceptional customer experiences, ensuring our clients' success, and driving business growth.

About arenaflex

arenaflex is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help over 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, arenaflex solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Join Our Team

We're building an extraordinary company, and we're looking for talented, energetic, and motivated individuals to join our team. If you're passionate about delivering exceptional customer experiences, have a strong work ethic, and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities

As a Customer Support Representative, Tier 1, you'll be responsible for:

• Fielding incoming calls, chats, and emails to address customer inquiries and concerns
• Consulting with customers to understand their business needs and recommending best practices in the use of our software
• Nurturing customer relationships to build trust and loyalty
• Participating in the ongoing creation and updating of best practices for the role and department
• Operating across department boundaries to ensure seamless customer experiences
• Consistently increasing your knowledge of our software and the industry
• Collaborating with other departments to help customers achieve their goals
• Willingness to work over 40 hours when necessary to ensure customer satisfaction
• Helping customers become experts on our product, including using all features to the fullest

Qualifications

To succeed in this role, you'll need:

• Proven ability to manage multiple projects with tight deadlines
• Excellent customer service and support skills
• High attention to detail and excellent written and verbal communication skills
• Ability to prioritize and organize tasks effectively
• Experience in delivering technology training in a corporate setting, either in-person or via the web
• Project development experience, with a focus on customer success
• Ability to work well across departments and prioritize customer needs

Benefits and Perks

As a valued member of our team, you'll enjoy:

• Flexibility to work from anywhere within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development, with opportunities for growth and advancement
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous time-off policies
• Employee Stock Purchase Program

Work Environment

Our team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we're used to working remotely across different time zones. This role can be based anywhere in the United States – if you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Standard working hours for this position are 8:00am - 5:00pm MST. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Compensation

The target compensation for this position is $17.00 - $19.75 per hour in most locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Diversity and Inclusion

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job Apply for this job