Customer Service Information Investigator - Hybrid Work Model ($35/Hour) at arenaflex

Unlock Your Potential in a Dynamic and Innovative Environment

Are you a data-driven professional with a passion for customer service and a knack for analysis? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at arenaflex as a Customer Service Information Investigator. This exciting role offers a unique blend of remote work and time in our office, providing a flexible and engaging work environment that will challenge and inspire you.

About arenaflex

arenaflex is a leading organization that prides itself on innovation, creativity, and a commitment to excellence. Our team is comprised of talented individuals from diverse backgrounds and industries, united by a shared passion for delivering exceptional results and making a meaningful impact. As a Customer Service Information Investigator, you will be part of a dynamic team that is shaping the future of customer service and support.

Job Synopsis

As a Customer Service Information Investigator at arenaflex, you will be the central point of contact for creating and maintaining customer service reports, examining data sets, and providing client support to our vendor partners. You will work closely with internal CS teams and vendor partners to ensure accurate and effective use of workforce management and operational data across the customer support capability.

Responsibilities

As a Customer Service Information Investigator, your key responsibilities will include:

• Developing and maintaining global customer support dashboards and reports for internal stakeholders and vendor partners using various Business Intelligence (BI) tools such as Tableau.
• Collaborating with the arenaflex Data Insights team to transition ad-hoc Tableau dashboards into arenaflex's custom data visualization tools.
• Extracting, manipulating, and analyzing large datasets from multiple sources to identify patterns, trends, and anomalies in customer service data.
• Providing level one support to vendor partners and collaborating with Data Engineering teams to ensure timely resolution of data integrity issues.
• Training and educating clients on how to effectively use and interpret reports and data.
• Developing and maintaining up-to-date documentation, including data dictionaries, report definitions, and best practices.
• Partnering closely with cross-functional teams to understand reporting requirements, business processes, and Key Performance Indicators (KPIs).
• Designing and delivering periodic executive-level reports on status, insights, and trends to inform and guide critical business decisions.
• Developing and implementing comprehensive and consistent procedures, tools, and processes related to dashboard maintenance and reporting support.

Requirements and Skills

To succeed in this role, you will need:

• A Bachelor's degree in Mathematics, Statistics, Business, Information Technology, or other quantitative field, or equivalent work experience.
• Experience in data analysis, reporting, and business intelligence, preferably in a customer support or related operational setting.
• Proficiency in data manipulation and analysis using data visualization tools such as Tableau, Power BI, or similar.
• Proven ability to design and generate complex reports, dashboards, and visualizations that provide actionable insights to drive operational improvements.
• Experience working with large datasets and performing data cleansing, transformation, and validation to ensure data accuracy and integrity.
• Project/program management, process improvement, influencing, modeling, and consulting skills.
• Excellent communication, collaboration, and interpersonal skills - ability to communicate complex concepts in simple terms, considering diverse audiences to drive results.

Our Commitment to Diversity and Inclusion

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and mindfully. We do not discriminate based on race, ethnicity, religion, nationality, gender, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.

Why Join arenaflex?

As a Customer Service Information Investigator at arenaflex, you will enjoy:

• A competitive hourly rate of $35/hour.
• A hybrid work model that offers flexibility and work-life balance.
• Opportunities for career growth and professional development.
• A dynamic and innovative work environment that encourages creativity and collaboration.
• A commitment to diversity and inclusion that values and celebrates individual differences.
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as retirement savings and paid time off.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our team at arenaflex. Apply for this job