Experienced Manager of Customer Success - Fitness & Wellness Industry (Remote, US/CAN)

Join arenaflex, a leading service commerce platform, on our mission to digitally transform the service economy. We're seeking a talented and experienced Manager of Customer Success to lead our team in delivering exceptional customer experiences and driving business growth in the Fitness & Wellness industry. As a key member of our Customer Success organization, you will be responsible for developing and executing strategies to optimize customer engagement, adoption, and retention. You will lead a team of Customer Success Managers, providing coaching, mentorship, and guidance to ensure they have the skills and expertise needed to deliver consultative and solution-based account management. Our ideal candidate is a seasoned customer success leader with a proven track record of success in scaling customer engagement and adoption. You have excellent communication and presentation skills, with the ability to effectively explain complex strategies and solutions to customers and internal stakeholders. Your technical expertise, results-driven approach, and customer-focused mindset make you an exceptional fit for this role. ### Key Responsibilities As a Manager of Customer Success, you will be responsible for:

• Developing and executing Customer Success playbooks and SOPs to drive team best practices and process efficiencies
• Building and maintaining strong relationships with strategic customers, ensuring targeted outcomes and measurable value are achieved
• Coaching, mentoring, and leading Customer Success Managers to develop consultative and solution-based account skills
• Collaborating with internal teams, including marketing, product, and support, to deliver best-in-class customer experiences
• Tracking customer health, initiating growth activities, and educating customers through marketing materials and product documentation
• Monitoring and improving customer success KPIs to ensure scalable processes and structures

### Requirements To be successful in this role, you will need:

• 10+ years of professional work experience, with 5+ years in Customer Success Operations or Revenue Operations
• 3+ years of team/people management experience
• Highly technical, results-driven, customer-focused, and skilled at building internal relationships
• Experience with client management systems (e.g., Salesforce) and best practices
• Strong communication, project management, and analytical skills
• Ability to manage complex processes, affect change, and develop customer and internal operational playbooks

### What We Offer As a member of our team, you can expect:

• Flexibility to work remotely or in-office, with a widely distributed team across the US and Canada
• Robust health and wellness benefits, including an annual wellness stipend
• Continued investment in your professional development through Udemy
• 401k or RRSP with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program

### Compensation The target base compensation for this position is $92K - $120K USD per year, depending on location and experience. ### Work Environment and Company Culture At arenaflex, we value diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation and success. We are committed to creating a workplace culture that is welcoming, respectful, and inclusive of all employees, regardless of their background, identity, or experience. Our team is passionate about delivering exceptional customer experiences and driving business growth in the Fitness & Wellness industry. We are a collaborative and supportive team that values open communication, transparency, and accountability. We are committed to continuous learning and professional development, and we offer a range of training and development opportunities to help you grow your skills and advance your career. ### Career Growth Opportunities and Learning Benefits As a Manager of Customer Success at arenaflex, you will have the opportunity to:

• Develop and execute strategies to optimize customer engagement, adoption, and retention
• Lead a team of Customer Success Managers and provide coaching, mentorship, and guidance
• Collaborate with internal teams to deliver best-in-class customer experiences
• Track customer health, initiate growth activities, and educate customers through marketing materials and product documentation
• Monitor and improve customer success KPIs to ensure scalable processes and structures

We offer a range of learning benefits, including:

• Professional development through Udemy
• Training and development opportunities to help you grow your skills and advance your career
• Mentorship and coaching from experienced leaders
• Opportunities to attend industry conferences and events

### How to Apply If you are a seasoned customer success leader with a proven track record of success in scaling customer engagement and adoption, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We are an equal opportunity employer, and we value diversity at our company. We look forward to reviewing your credentials and getting to know more about your experience! Apply Now to join our team and take your career to the next level! Apply for this job