Customer Success Manager – MarketSharp at arenaflex (Remote, US)

Join arenaflex, a leading service commerce platform, as a Customer Success Manager for our MarketSharp solution. In this role, you will own the renewal and engagement customer account lifecycle, driving growth, retention, and operational excellence for our home and field services professionals. As a seasoned customer success manager, you will leverage your expertise to develop strong product knowledge, manage customer accounts, and collaborate with internal teams to deliver exceptional customer experiences.

About arenaflex

arenaflex is a Nasdaq-listed company providing vertically tailored, integrated SaaS solutions to over 600,000 global service-based businesses. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Our EverPro vertical offers cloud-based solutions for home and field services professionals, including CRM products such as improveit 360 and MarketSharp.

Responsibilities

As a Customer Success Manager at arenaflex, you will be responsible for:

• Managing customer accounts across various stages of the lifecycle, developing strong product knowledge and implementing advanced use cases.
• Collaborating with internal teams to act as the voice of the customer, championing their needs and driving customer engagement, adoption, and renewal models.
• Building strong relationships with peers and colleagues from CX, Sales, Marketing, Product, and Engineering to optimize solutions for our customers.
• Communicating effectively with customers, explaining metrics and ROI data to demonstrate value and empower customers to own their solutions.
• Contributing to enablement resources that empower the entire Customer Success team to scale.

Key Responsibilities:

* Develop and execute customer success strategies to drive growth, retention, and operational excellence.

• Build and maintain strong relationships with customers, understanding their needs and pain points.
• Collaborate with internal teams to deliver exceptional customer experiences, including Sales, Marketing, Product, and Engineering.
• Develop and deliver training and enablement resources to empower the Customer Success team.
• Analyze customer data and metrics to identify trends and areas for improvement.

Requirements

To be successful in this role, you will need:

• 4+ years of B2B client-facing account management, support, or project management experience, preferably involving SaaS services targeting SMB customers.
• Comfortable leveraging software tools, CRM, email marketing, support, automation, productivity, and presentation software.
• Data-driven decision-maker with a track record of driving customer engagement and loyalty.
• Innovative thinking and bias for action, balanced with a strong customer and quality focus.
• Persuasive communicator with exceptional communication, presentation, and relationship management skills.

Essential Qualifications:

* Bachelor's degree in Business Administration, Marketing, or a related field.

• Proven experience in customer success, account management, or a related field.
• Strong understanding of SaaS services and CRM products.
• Excellent communication and presentation skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Qualifications:

* Master's degree in Business Administration, Marketing, or a related field.

• Experience working with home and field services professionals.
• Knowledge of MarketSharp and improveit 360 CRM products.
• Experience with data analysis and metrics-driven decision-making.

Skills and Competencies

To succeed in this role, you will need:

• Strong communication and presentation skills.
• Ability to build and maintain strong relationships with customers and internal teams.
• Data-driven decision-making skills.
• Innovative thinking and bias for action.
• Strong product knowledge and understanding of SaaS services.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Customer Success Manager, you will have opportunities to:

• Develop and execute customer success strategies to drive growth, retention, and operational excellence.
• Collaborate with internal teams to deliver exceptional customer experiences.
• Develop and deliver training and enablement resources to empower the Customer Success team.
• Analyze customer data and metrics to identify trends and areas for improvement.

Work Environment and Company Culture

arenaflex is a remote-friendly company, with a widely distributed team across the US, Canada, the UK, Jordan, New Zealand, and Australia. We value diversity and inclusivity, and are committed to creating a work environment that is inclusive and respectful of all employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Target base compensation: $40,000 - $50,000 per year, with final offer amounts determined by location, local market variances, and candidate experience and expertise.
• Flexible and generous time off (FTO).
• Employee stock purchase program.
• Student loan repayment program.
• Robust health and wellness benefits.
• 401k with up to a 4% match.
• Monthly wellness stipend.

Conclusion

If you are a seasoned customer success manager with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a team that is shaping the future of service commerce. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job