Technical Project Manager - Customer Onboarding at arenaflex

Unlock Your Potential as a Technical Project Manager at arenaflex

Are you a seasoned Technical Project Manager with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join arenaflex, a cutting-edge company revolutionizing the marketing technology landscape. As a Technical Project Manager - Customer Onboarding at arenaflex, you'll play a pivotal role in shaping the future of customer onboarding, driving operational excellence, and making a lasting impact on our customers' success.

About arenaflex

arenaflex is a trailblazing company that's pushing the boundaries of marketing technology. Our innovative solutions empower businesses to unlock their full potential, and our team is dedicated to delivering world-class experiences that exceed our customers' expectations. As a Technical Project Manager at arenaflex, you'll be part of a dynamic, collaborative environment where your contributions have a direct impact on our success.

Key Responsibilities

As a Technical Project Manager - Customer Onboarding at arenaflex, you'll be responsible for driving operational excellence in our customer onboarding process. Your key responsibilities will include:

• Developing, managing, and continuously improving onboarding project plans and status trackers across MTA and MMM implementations.
• Owning timeline management and progress tracking across onboarding workstreams, ensuring milestones are met and customers are informed.
• Collaborating with internal teams, including Customer Success, Product, Engineering, Data Science, and Professional Services, to keep projects on track.
• Leading customer-facing onboarding status calls, bringing in internal experts as needed to provide technical details and ensure customer satisfaction.
• Managing all customer communications related to project timelines, status updates, and open items, ensuring transparency and trust.
• Aligning onboarding timelines with customer teams based on their internal resourcing and priorities, ensuring a smooth and successful onboarding experience.
• Proactively identifying and escalating risks or blockers, maintaining momentum and ensuring project delivery.
• Designing and refining systems, workflows, and documentation to support scalable, high-quality onboarding, continuously improving our processes and procedures.

Ideal Candidate

We're seeking a highly skilled Technical Project Manager with a customer-facing focus, 2-5 years of experience in a technical project management role, and a proven track record of delivering exceptional results. The ideal candidate will possess:

• Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to build trust and manage expectations with customers and internal stakeholders.
• Comfortable working with technical products, asking clarifying questions, and navigating ambiguity.
• Excited to build and improve systems, with a willingness to learn and adapt in a fast-paced environment.
• Collaborative team player with experience working across functions and departments.
• Basic Excel/Google Sheets skills required, with experience in project management tools and software a plus.
• Martech or adtech experience is highly desirable, but not required.

Why Join arenaflex?

By joining arenaflex, you'll become part of a dynamic, innovative team that's dedicated to pushing the boundaries of marketing technology. You'll have the opportunity to:

• Work in a fast-paced, collaborative environment where your contributions have a direct impact on our success.
• Develop and improve systems, workflows, and documentation to support scalable, high-quality onboarding.
• Collaborate with internal teams, including Customer Success, Product, Engineering, Data Science, and Professional Services.
• Lead customer-facing onboarding status calls and manage all customer communications related to project timelines, status updates, and open items.
• Enjoy a comprehensive benefits package, including salary range $80,000 - $120,000, depending on skills and experience, with equity options available.
• Participate in a remote-first work environment, with the option to work from anywhere in the US.
• Enjoy unlimited PTO and 10 paid holidays, comprehensive health, vision, and dental insurance, and 12 weeks parental leave for all parents of a new child.
• Receive a $1000 annual training stipend to support your professional development and growth.

How to Apply

If you're a motivated, results-driven Technical Project Manager with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply To This Job Apply for this job Apply for this job