Experienced Full Stack E-commerce Customer Business Manager – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the pet care industry with innovative solutions and exceptional customer experiences. As a key player in this journey, we're seeking an experienced Full Stack E-commerce Customer Business Manager to join our team in Lancaster, SC. This is an exciting opportunity to lead our Chewy and California Pet Pharmacy eCommerce strategy, drive sales growth, and achieve leadership of arenaflex products.

About arenaflex

arenaflex is a leading provider of innovative pet care solutions, dedicated to delivering exceptional customer experiences and driving growth through strategic partnerships. Our team is passionate about making a difference in the lives of pets and their owners, and we're committed to creating a work environment that fosters collaboration, innovation, and excellence.

Job Summary

As an E-commerce Customer Business Manager, you'll be responsible for developing and executing our Chewy.com and Petmeds.com strategy, driving sales growth, and achieving category leadership. You'll work closely with our US team to develop and implement sales and marketing plans, manage key accounts, and build relationships with customers. If you're a seasoned professional with a passion for e-commerce, sales, and marketing, we want to hear from you!

Key Responsibilities

* Lead the development of the USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-Commerce strategy and sales plans with key customers in accordance with corporate goals.

• Manage and build relationships with E-Commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
• Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
• Develop annual sales and marketing plans and budget, recommend and manage pricing, trade budgets, and spending effectiveness.
• Help create and execute annual promotional plans for pet products with customers and execute with excellence.
• In collaboration with Demand Planning, create annual forecasts and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
• Organize and manage the various components needed to initiate, oversee, and execute major projects; channel/account-specific campaigns and coordinate with Marketing, Customer Service, and Finance.
• Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers.
• Advise Marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives, and bonus offers.
• Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems.
• Communicate with other departments within the organization to foster teamwork and effectiveness.
• Understand competitors in specific markets and develop strategies that position arenaflex brands as category leaders.

Minimum Requirements

* 5+ years of e-commerce sales and account management experience domestically or internationally

• Commercial awareness, marketing, and sales background preferred
• Pet category experience a plus
• In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns
• Strong commercial and analytical skills – extensive experience working with Excel to conduct analysis and detailed sales reports.
• Florida travel 30%-40%
• Strong written and oral communication skills
• Proficient in English, second language helpful
• Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted.
• Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns. Proficient in Microsoft suite.

Education and Experience

* Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training.

Supervisory Responsibilities

* No

Work Environment and Culture

* arenaflex is committed to creating a work environment that fosters collaboration, innovation, and excellence.

• Our team is passionate about making a difference in the lives of pets and their owners.
• We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Compensation and Benefits

* Competitive salary

• Comprehensive benefits package
• Opportunities for career growth and development

How to Apply

If you're a seasoned professional with a passion for e-commerce, sales, and marketing, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Contact Information

[insert contact information]

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