Job Title: Experienced Customer Service Loyalty Champion II – Driving Retention and Growth at arenaflex

Job Description:

Join the arenaflex Team: Where Innovation Meets Customer Satisfaction

Are you a customer service professional with a passion for driving loyalty and growth? Do you thrive in a dynamic environment where creativity and innovation are encouraged? Look no further than arenaflex, a leading company that powers and empowers how people live, work, and play by connecting them to what brings them joy. At arenaflex, we believe that listening is where learning begins. Our V Team is a community of people who anticipate, lead, and believe in the power of customer satisfaction. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a place to share your ideas freely, learn, grow, and thrive, we invite you to join our team. What You'll Be Doing: As a Customer Service Loyalty Champion II at arenaflex, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. Your key responsibilities will include:

• Handling and resolving escalated customer concerns that have varying levels of complexity.
• Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to arenaflex.
• Embracing the Service Plus mindset by resolving customer concerns and future concerns.
• Growing the business, which includes completing a full end-to-end account analysis.
• Executing targeted loyalty and retention strategies for high-value and at-risk customers.
• Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports.
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue.
• Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that arenaflex has to offer through our products and services.
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness.
• After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts.

Where You'll Be Working: You'll work from home in this remote role, with occasional in-person training and meetings. You'll be based in Temple Terrace, FL, and must be within a reasonable commute to the hub location. Onsite presence is required for the training period and during employment for periodic collaboration based on business needs. What We're Looking For: To be eligible for this position, you must have:

• Bachelor's Degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue and retention goals.
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.
• You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided.

Even better if you have:

• A degree.
• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions.
• Experience promoting and upselling products or services.
• One or more years of Retention experience.

Home Office Requirements: * You'll work from home in this remote role, with occasional in-person meetings and training. * The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business. * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite or DSL, are not acceptable. * A dedicated, quiet, and private workspace. * arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements. * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections. Benefits and Compensation: Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefit options including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. This is an incentive-based position with the potential to earn more. Why Join arenaflex? At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in the power of innovation and creativity, and we're always looking for talented individuals who share our vision. If you're passionate about customer service, loyalty, and growth, we invite you to join our team and be a part of something amazing. Apply Now: If you're ready to take your career to the next level and join a team that's passionate about customer satisfaction, apply now for the Customer Service Loyalty Champion II role at arenaflex. Apply for this job