Customer Service Representative – Refill Pharmacy Technician – arenaflex – Remote

Join arenaflex, a leading healthcare company, in a unique opportunity to make a meaningful difference in the lives of patients seeking fertility solutions. As a Customer Service Representative – Refill Pharmacy Technician, you will be part of a dedicated team that provides exceptional support to patients and physicians, ensuring seamless coordination of fertility plans and medications. This is a permanent work-from-home position, and we welcome applications from candidates residing in Arizona or within driving distance of Newburyport, Massachusetts.

About arenaflex

arenaflex is a forward-thinking company that prioritizes innovation, empathy, and patient-centric care. Our mission is to create pharmacy, care, and benefit solutions that improve health and increase vitality. We are committed to driving growth and improving lives, and we invite you to join our team of passionate professionals.

Key Responsibilities

As a Customer Service Representative – Refill Pharmacy Technician, you will:

• Ensure process efficiency by working with patients and physicians to coordinate fertility plans and medications
• Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers
• Accurately obtain and enter patient information, including shipping, insurance, and payment information
• Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action
• Demonstrate excellent customer service, organization, and time management skills

Why Join arenaflex?

* Health coverage effective day 1 (including medical, dental, vision)

• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly, and unique culture – bring your whole self to work every day!

What You Need to Do the Job

* If residing in AZ – a valid CPhT license

• If residing in MA – a valid MA Tech license Preferred CPhT
• Excellent customer service, organization, and time management skills
• High School Diploma or GED required
• PC skills including knowledge of Microsoft Office Suite and Internet
• Must reside within the state of Arizona or within driving distance of Newburyport, Massachusetts

Work Environment and Company Culture

arenaflex values diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming, inclusive, and respectful of all employees. Our company culture is built on empathy, collaboration, and a passion for delivering exceptional patient care.

Career Growth Opportunities and Learning Benefits

arenaflex invests in the growth and development of our employees. We offer opportunities for professional growth, training, and education, ensuring that you have the skills and knowledge to succeed in your role and beyond.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including health coverage, holiday pay, PTO, and OT pay. We also offer a 401K plan with company match, tuition reimbursement, and a fun, friendly, and unique company culture.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Reasonable Accommodation

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy

arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Criminal History

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Apply To this Job Apply for this job Apply for this job