Experienced Customer Care Pharmacy Technician – Remote Customer Service Representative for arenaflex
Job Summary:
Are you a detail-oriented and customer-focused individual with a passion for delivering exceptional service in a pharmacy environment? Do you have a strong understanding of pharmacy services and a desire to work in a dynamic and supportive team? arenaflex is seeking an experienced Customer Care Pharmacy Technician to join our remote customer service team in the Dallas, Texas area. As a Customer Care Pharmacy Technician, you will be the primary point of contact for customers, providing information, resolving issues, and ensuring a positive experience for our clients.
About arenaflex:
arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers and communities. Our team of passionate and dedicated professionals is committed to delivering exceptional service, quality, and value in everything we do. As a remote customer service representative for arenaflex, you will be part of a dynamic and supportive team that is dedicated to making a difference in the lives of our customers.
Job Responsibilities:
As a Customer Care Pharmacy Technician, you will be responsible for:
- Answering customer inquiries and resolving issues in a timely and efficient manner
- Providing information about products and services, including pharmacy services and federal healthcare programs
- Maintaining accurate records of customer interactions and transactions
- Handling medium to large call volumes on a consistent basis
- Responding to customers via phone, email, and internet
- Authorizing and overriding emergent fill medication for veterans and Marshal inmates
- Generating faxes and emails
- Updating requested doctors to POC lists
- Updating requested formulary changes
- Setting up and updating new clinics for the VA
- Assisting Account Managers with new pharmacy USM detainee RX program
- Medical claim questions
- Contacting jail facilities to verify inmate information
- USMS support (eligibility, PA's, and record changes)
- Clarifying information on formulary for the VA
- Handling prior authorizations from VA Pharmacy and rejections from retail pharmacy
- Training new staff
- Performing other job-related duties as assigned
Essential Qualifications:
* High school graduate or equivalent required
- One to three years of related experience in a pharmacy environment or pharmacy customer service center
- Active TX Pharmacy Technician Certification (CPhT) required at hire
- Ability to fluently speak, read, and write in English
- Bilingual (Spanish) is a plus but not required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Ability to maintain confidentiality and handle sensitive information
- Ability to work independently and as part of a team
Preferred Qualifications:
* Experience working in a pharmacy environment or pharmacy customer service center
- Knowledge of pharmacy services and federal healthcare programs
- Ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles
- Ability to provide a high level of customer service experience
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Work Environment:
* Remote work environment with occasional in-person training sessions
- Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time
- The working environment is generally favorable, with adequate lighting and temperature
- Standard office equipment available
Physical Demands:
* Lift/Carry: O (Occasionally)
- Stand: O (Occasionally)
- Walk: O (Occasionally)
- Sit: C (Constantly)
- Handling / Fingering: F (Frequently)
- Reach Outward: F (Frequently)
- Reach Above Shoulder: O (Occasionally)
- Climb: N (Not Applicable)
- Crawl: N (Not Applicable)
- Squat or Kneel: N (Not Applicable)
- Bend: O (Occasionally)
- 10 lbs or less: O (Occasionally)
- 11-20 lbs: O (Occasionally)
- 21-50 lbs: N (Not Applicable)
- 51-100 lbs: N (Not Applicable)
- Over 100 lbs: N (Not Applicable)
- Push/Pull: 12 lbs or less: O (Occasionally)
- 13-25 lbs: O (Occasionally)
- 26-40 lbs: N (Not Applicable)
- 41-100 lbs: N (Not Applicable)
- Other Physical Requirements: Speak, Hearing, Vision
Compensation and Benefits:
* Competitive hourly rate: $21.00 to $23.00 per hour (DOE)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and professional development
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service in a pharmacy environment, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
Equal Employment Opportunity Statement:
arenaflex is an equal opportunity employer and provides equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Apply for this job