Experienced Crisis Support Specialist – Remote Chat/Text Crisis Intervention (3rd Shift)

At arenaflex, we're dedicated to providing exceptional mental health crisis support services to individuals in need. As a compassionate and skilled Crisis Support Specialist, you'll play a vital role in our 24/7/365 crisis/suicide prevention team, making a meaningful difference in the lives of those we serve.

About arenaflex

arenaflex is a leading provider of mental health crisis support services, committed to delivering high-quality care and support to individuals in crisis. Our team of professionals shares a passion for delivering exceptional care, and we're seeking like-minded individuals to join our mission.

Job Summary

As a Crisis Support Specialist, you'll handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), providing brief clinical screenings, risk assessments, and service linkage for individuals experiencing emotional distress. Your expertise and empathy will help ensure the safety and well-being of those in crisis, and you'll be supported by our team of professionals who share your passion for delivering exceptional care.

Key Responsibilities

* Provide telephonic or chat clinical screenings and risk assessments to individuals in crisis

• Conduct follow-up calls for individuals deemed moderate to high risk for suicide
• Connect individuals with community resources and services to support their mental health needs
• Participate in ongoing supervision, training, and team meetings to ensure best practices and continuous improvement
• Collaborate with other crisis support specialists and mental health professionals to ensure comprehensive care and support

Requirements

* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field (or Certified Peer Recovery Specialist)

• 6 months to 1 year of related crisis experience
• Excellent communication and customer service skills
• Ability to work in a fast-paced, dynamic environment and maintain confidentiality
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in crisis intervention and risk assessment techniques
• Familiarity with mental health resources and services

Preferred Qualifications

* Master's degree in Behavioral Science, Psychology, Social Work, or related field

• 2+ years of related crisis experience
• Certification in crisis intervention, such as QPR or ASIST
• Experience working with diverse populations, including LGBTQ+ individuals and individuals with disabilities
• Bilingual or multilingual skills

Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment and maintain confidentiality
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in crisis intervention and risk assessment techniques
• Familiarity with mental health resources and services
• Strong computer skills, including proficiency in Microsoft Office and Google Suite

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting the growth and development of our team members. As a Crisis Support Specialist, you'll have access to:

• Comprehensive training and professional development opportunities
• Ongoing supervision and feedback to ensure best practices and continuous improvement
• Opportunities for career advancement and professional growth
• Collaborative and supportive team environment
• Flexible scheduling and remote work options

Work Environment and Company Culture

arenaflex is a remote work-friendly organization, offering a flexible and supportive work environment. As a Crisis Support Specialist, you'll have the opportunity to work from home or a designated remote work location, with access to all the resources and support you need to succeed. Our company culture is built on a foundation of compassion, empathy, and respect, and we're committed to creating a positive and inclusive work environment for all team members.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive salary ($19.10 - $26.80 per hour)
• Comprehensive benefits package, including medical, dental, and vision coverage
• 403b retirement plan
• Paid time off
• Flexible scheduling and remote work options
• Opportunities for career advancement and professional growth

Join Our Team

If you're passionate about delivering exceptional care and supporting individuals in crisis, we encourage you to apply. Even if you don't feel like a perfect match, we'd love to hear from you. Together, let's transform lives and make a positive impact on our communities.

How to Apply

To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We're an equal opportunity employer and welcome applications from diverse candidates. Apply Now Apply for this job Apply for this job