Experienced Customer Experience Associate – Remote Opportunity to Empower Aging Adults
At arenaflex, we're revolutionizing the way aging adults live healthier, more active lives through our pioneering healthy aging platform. Our mission is to empower this demographic to reach their full potential, and we're seeking a motivated and empathetic Customer Experience Associate to join our Member Experience Team.
About arenaflex
arenaflex is a trailblazing company that offers personalized, evidence-based exercise programs for Medicare members. Backed by leading investors, including Rethink Impact, Andreessen Horowitz, Khosla Ventures, GingerBread Capital, Primetime Partners, and Maveron, we're committed to making a meaningful impact on the lives of aging adults. Our team is passionate about creating a supportive and inclusive work environment that fosters growth and development.
Job Summary
We're seeking a highly motivated and empathetic Customer Experience Associate to join our Member Experience Team. As a key member of our team, you'll conduct high-volume outreach to new and existing members, driving enrollment and program completion rates. This is a full-time remote role, reporting to our Manager of Member Experience.
Key Responsibilities
* Conduct daily outreach via phone, text, and email to engage with members and prospects
- Make over 100 outbound calls per day to connect with members and prospects
- Enroll at least 25% of connected leads into our program
- Ensure at least 25% of connected members take a class within 1 week of engagement outreach
- Maintain a customer satisfaction score of 92% or higher
Requirements
* 1-3 years of experience in inside sales, call center customer service, or health coaching
- Effective communication skills, with the ability to empathize with and actively listen to members
- Experience working with CRMs and customer service tools (e.g., Insightly CRM, Zendesk)
- Strong organizational and attention-to-detail skills, with the ability to prioritize and handle high-volume work
- Critical thinking and problem-solving skills, with the ability to quickly absorb new information
Nice to Have
* Experience working with older adults, either directly or in a related field
- Background in digital health or a related industry
- Commitment to diversity, equity, and inclusion
What We Offer
* Competitive compensation: $20.00-$22.00/hour + annual bonus
- Inclusive and supportive work environment
- Opportunity to make a meaningful impact on the lives of aging adults
- Professional growth and development opportunities
Work Environment and Company Culture
At arenaflex, we prioritize creating a supportive and inclusive work environment that fosters growth and development. Our team is passionate about making a meaningful impact on the lives of aging adults, and we're committed to providing the resources and support needed to succeed. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.
Career Growth Opportunities and Learning Benefits
We're committed to providing our employees with the resources and support needed to grow and develop in their careers. As a Customer Experience Associate, you'll have access to:
- Ongoing training and development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for professional growth and advancement
- A dynamic and supportive work environment that fosters collaboration and innovation
Compensation, Perks, and Benefits
* Competitive compensation: $20.00-$22.00/hour + annual bonus
- Inclusive and supportive work environment
- Opportunity to make a meaningful impact on the lives of aging adults
- Professional growth and development opportunities
- Flexible work arrangements, including remote work options
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
Conclusion
If you're a motivated and empathetic individual who is passionate about making a meaningful impact on the lives of aging adults, we encourage you to apply for this exciting opportunity. As a Customer Experience Associate at arenaflex, you'll have the chance to work with a dynamic and supportive team, while making a real difference in the lives of our members. Apply now to join our mission-driven team and start empowering aging adults to live healthier, more active lives! Apply for this job