Experienced Customer Service Representative - Medicare (Contract-to-Hire) - Join arenaflex, a Leading Healthcare Insurance Provider

At arenaflex, we're dedicated to delivering exceptional healthcare insurance solutions to our valued customers. As a leading provider in the industry, we're committed to fostering a culture of compassion, empathy, and outstanding customer service. We're seeking a highly skilled and motivated Customer Service Representative to join our team on a contract-to-hire basis, working with our Medicare members to resolve issues, answer questions, and provide top-notch support.

About arenaflex

arenaflex is a renowned healthcare insurance provider, dedicated to making a positive impact on the lives of our customers. With a strong commitment to innovation, quality, and customer satisfaction, we strive to be the trusted partner for all our customers' healthcare needs. Our team is passionate about delivering exceptional service, and we're excited to welcome a new member to our team who shares our values and enthusiasm.

Key Details

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Location:

100% Remote (must be within a 1-hour radius of Philadelphia, PA 19103)

Duration:

3-month contract-to-hire

Compensation:

Competitive salary

Schedule:

Flexible, with rotating shifts including evenings, weekends, and holidays (37.5 hours/week, with opportunities for overtime)

Number of Positions:

20+

Responsibilities

As a Customer Service Representative - Medicare, you will be responsible for:

• Handling customer inquiries and concerns via phone, providing empathetic and professional support
• Resolving issues related to claims, benefits, enrollment, member portal, ID cards, and more
• Working with customers to troubleshoot problems and provide solutions
• Maintaining a high level of customer satisfaction, upholding arenaflex's 5-star service standards

Requirements

To be successful in this role, you will need:

Call Center Experience:

Inbound customer service experience (no telesales)

Customer Focus:

Excellent customer service skills, with a strong orientation towards service and empathy

Communication Skills:

Strong verbal and written communication skills, with the ability to clearly convey complex information

Technical Skills:

Ability to navigate multiple systems simultaneously

eSkills Test:

Must score 80% or above

Preferred Qualifications

While not required, the following qualifications will make you a strong candidate for this role:

Education:

High school diploma or GED with 2+ years of customer service experience

Industry Experience:

Healthcare industry experience, particularly in Medicare

Medical Background:

Medical background or terminology experience

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment, with opportunities for growth and development. As a valued member of our team, you can expect:

• Competitive compensation and benefits package
• Flexible scheduling to accommodate your needs
• Ongoing training and development opportunities
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused professional looking to make a difference, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply To This Job Apply for this job Don't miss this opportunity to join arenaflex and make a positive impact on the lives of our customers. Apply today and become a part of our team! Apply for this job