Experienced Customer Service Representative – Federal Student Aid Loan Servicing

Join arenaflex, a leading provider of business process management and technology solutions, dedicated to helping government agencies serve the people. As a key member of our team, you will be responsible for responding to incoming calls and chats, making outbound calls, and providing exceptional service to customers regarding Federal Student Aid (FSA) Loan Servicing.

About arenaflex

arenaflex is a global organization with over 30,000 employees worldwide, proud to be a partner to government agencies in the United States and around the globe. Our mission is to help government agencies serve the people by providing innovative business process management and technology solutions. We are committed to delivering exceptional service to our customers and making a positive impact on people's lives.

Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Responding to incoming calls, emails, and chats, and making outbound calls regarding FSA Loan Servicing
• Utilizing available systems, knowledgebase, and standard technology to respond to inquiries and perform job duties
• Processing requests received via general correspondence and notating accounts regarding actions taken
• Using computerized systems for tracking, information gathering, and troubleshooting
• Supporting Contact Center expectations, departmental, and corporate policies and procedures
• Maintaining regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assisting with Credit Bureau Requests utilizing established processes and procedures
• Referencing escalated calls or inquiries to appropriate levels as needed

Requirements

To be successful in this role, you will need:

• A high school diploma or GED equivalent
• A minimum of six (6) months of customer service or administrative experience
• The ability to speak, read, and write in English fluently
• Basic math and PC skills, including MS Office applications
• Excellent interpersonal skills and the ability to organize simultaneous tasks
• The ability to undergo program update training as student financial assistance programs change
• Regular and predictable attendance
• Availability to support all FSA programs via reassignment between programs, as needed

Additional Requirements

In addition to the above requirements, you will also need:

• To reside in the U.S. and be a U.S. citizen
• To pass a criminal background check
• To be available to work scheduled holidays, overtime, and weekends
• To be able to effectively read a prepared/written script out loud
• To obtain and maintain a favorable clearance, which is a requirement for employment and continued employment

What We Offer

As a Customer Service Representative at arenaflex, you will enjoy:

• Competitive pay rate based on the county in which you live
• Additional bonuses available
• Paid training
• The opportunity to work from the comfort of your home
• A supportive environment with peers who share your passion for improving people's lives
• A career path that unfolds based on how you want to grow within the company

Home Office Requirements

To work from home, you will need:

• Internet speed of 25 mbps or higher
• A hardwired internet (ethernet) connection router, which cannot connect via Wi-Fi
• A personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please apply now to join our team as a Customer Service Representative. Apply for this job